Customer Engineer / Field Service Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Dresden,DEU

You\’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We\’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

What You\’ll Do

As a Customer Engineer (also known as Field Service Engineer) you\’ll serve as Applied\’s direct liaison with a leading customer and quickly solve high-value problems on their behalf. By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you\’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials\‘ diverse and dynamic field team.

This role includes comprehensive training delivered at our state-of-the-art facility in Asia. The training program is structured in blocks and will require international travel. Over the course of the program, candidates will complete a total of up to 12 months of training. All travel and accommodation arrangements will be fully supported.

Role Responsibilities:

• Collaborate with Senior Customer Engineers/ Field Service Engineers installing, maintaining, and upgrading customer equipment

• Use digital analytics for troubleshooting

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Customer Engineers

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of a Bachelor degree, military technical training, field service experience, or trade certification

• Basic mechanical aptitude

• Willing to learn and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, and PowerPoint

• Possession of a valid driver\’s license and the ability to obtain a passport, as travel is required in this role.

• Able to meet all on-site requirements, including safety and environmental guidelines

Preferred Qualifications:

• 1-2 years of work experience in customer/field service support, or a related technical field

• Associate degree in electronics or engineering technologies

• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.