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- Aufgaben: Lead a team of Field Service Engineers and build strong customer relationships.
- Arbeitgeber: Applied Materials is a leader in semiconductor materials engineering, shaping the future of technology.
- Mitarbeitervorteile: Enjoy flexible hours, 30 vacation days, bonuses, and a company pension plan.
- Warum dieser Job: Join an innovative team, develop your skills, and make a real impact in tech.
- Gewünschte Qualifikationen: 4-7 years in the semiconductor industry with supervisory experience required.
- Andere Informationen: Expect onboarding with experts and opportunities for continuous professional development.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.
We are looking for a Manager Customer Engineer who will lead a team of motivated Field Service Engineers and will interact with our customers.
Your key responsibilities as a Manager Customer Engineer:
- Develops and maintains customer relationships with all relevant individuals in his/her district. Performs regular customer visits.
- Manages, coaches, and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees regarding business, new hires, and new products.
- Initiates reports necessary for the business. Acts as the prime interface with the Product Divisions: tech support, training, spares, reliability.
- Monitors the “mentor” program so that all new engineers have a defined mentor.
- In charge of support planning for service agreements. Closely interacts with service sales and the service business units (SBU) to negotiate service agreements. Ensures service agreement entitlements are delivered. Responsible for financial forecast and performance of service business in his/her district. Reports internally on a quarterly basis. Ensures service agreement performance is reviewed with customers regularly and drives corrective action as needed. Identifies needs and opportunities to improve tool and/or contract performance in close cooperation with SBU and BU.
- Executes escalation procedures.
- Responsible for cost efficiency within the district, measured by financial results.
- Handles system installations; planning, pre-facility meetings, and start-up meetings. Closely works with our installation team and technology management to ensure startup timelines are met and necessary resources are provided.
- Manages Return Material Authorization (RMA) procedures.
Your education and experience:
- 4-7 years of experience in the semiconductor (or related) industry.
- Basic knowledge of EPI platforms/processes is a nice-to-have.
- Experience with formal supervisory responsibilities; prioritizes and coaches employees to meet daily deadlines.
- Understanding of how a team relates to other closely related areas to improve efficiency.
- Utilizes problem-solving techniques to identify and resolve day-to-day technical and operational problems.
- Impacts the quality, efficiency, and effectiveness of the team and its contribution to the business unit, department, or sub-function.
- Uses tact and diplomacy to exchange information and handle sensitive issues.
- Interacts with outside customers, vendors, or suppliers.
What you can expect from us:
- Onboarding with industry experts from the Applied Materials global team and a local buddy.
- Learning and development opportunities through continuous professional training and personal skills development.
- A variety of tasks in an innovative and international technology company.
- Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay, and an Urban Sports Club membership.
- 30 days of vacation / flexible working hours.
Make Possible with Applied Materials.
Your recruitment contact: Falk Bierig ( )
Qualifications:
Education: Bachelor’s Degree
Years of Experience: 7 – 10 Years
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 25% of the Time
Relocation Eligible: Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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Manager Customer Engineer - Front End Products/ EPI Arbeitgeber: Applied Materials
Kontaktperson:
Applied Materials HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Manager Customer Engineer - Front End Products/ EPI
✨Tip Number 1
Familiarize yourself with the semiconductor industry and Applied Materials' role in it. Understanding the company's products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the position.
✨Tip Number 2
Network with current or former employees of Applied Materials, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Since this role involves coaching and directing customer engineers, showcasing your ability to lead and develop talent will be crucial.
✨Tip Number 4
Highlight your problem-solving skills and any relevant experience in service agreements or customer relations. Being able to demonstrate how you've successfully navigated challenges in previous roles will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Manager Customer Engineer - Front End Products/ EPI
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Manager Customer Engineer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in the semiconductor industry and any supervisory roles you've held. Use specific examples to demonstrate how you've managed teams and improved operational efficiency.
Showcase Problem-Solving Skills: Provide examples of how you've utilized problem-solving techniques in past roles. This could include resolving technical issues or improving team performance, which aligns with the responsibilities of the position.
Personalize Your Application: Address your cover letter to Falk Bierig and express your enthusiasm for the role and the company. Mention why you are a good fit for Applied Materials and how you can contribute to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Applied Materials vorbereitest
✨Understand the Semiconductor Industry
Make sure you have a solid grasp of the semiconductor industry and its trends. Familiarize yourself with Applied Materials' role in this space, especially regarding EPI platforms and processes, as this knowledge will demonstrate your commitment and understanding during the interview.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles and how you've managed teams effectively. Highlight specific examples where you coached employees, handled performance appraisals, or resolved conflicts, as these experiences are crucial for the Manager Customer Engineer position.
✨Emphasize Customer Relationship Management
Be ready to talk about your experience in developing and maintaining customer relationships. Share examples of how you've interacted with clients, addressed their needs, and ensured service agreement performance, as this is a key responsibility of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've utilized problem-solving techniques to overcome technical or operational challenges. This will show your ability to handle day-to-day issues effectively and contribute positively to the team's efficiency.
