Technical Product Support (TPS) Engineer III

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.

Summary :

The Technical Product Support Engineer (TPS) will work as a part of the Implant Global Product Support (GPS) team in the Semiconductor industry for Applied Materials. This position will be based in Germany, but will require travel to any of our customers in Europe. This person will participate and support New Product Introduction (NPI), First in Fab tool installations and field / Customer escalations. This job will require face to face interaction with AMAT field service personnel as well as Customers, to include: Equipment, Process and Section Managers. In addition, they will adhere to all Applied Materials safety protocols, work off shift hours, travel and carry out basic/intermediate level troubleshooting.

Key Responsibilities :

• Participate in and support product introduction and first in fab tool installations in the field.
• Travel to customer sites on short notice for machine down, upgrades and retrofits.
• Must be able to work off shift hours and weekends when required.
• Develop advanced specialized expertise within an analytical/scientific area to perform the most complex work.
• Create presentations, tables & charts using PowerPoint & Excel to communicate project/issue status to AMAT Factory and Customer personnel.
• Have a good understanding of how related teams coordinate their efforts and resources to achieve objectives.
• Take on the team leadership role during onsite projects and escalations, including facilitating conference calls, providing daily status reports, and offering subject matter guidance to more junior team members.
• Exercise judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent.
• Exchange ideas and information effectively; use tact and diplomacy when dealing with others.

Additional :

• Education: High School Diploma / GED; Trade School is a plus.
• Experience: > 2 years VIISta Implant experience preferred, 4 – 7 years semiconductor experience. Compensation will accommodate experience.
• Hours: 1st Shift Monday to Friday from 8 am – 5 pm.

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