Head of Front Desk Sales & Client Experience

Head of Front Desk Sales & Client Experience – Medical/Wellness Clinic – Frankfurt

Join a fast-growing medical and wellness clinic in Frankfurt as a key player in optimizing client conversion and driving daily revenue. As Client Conversion & Front Desk Performance Manager , you will lead the team responsible for turning every client interaction into a successful booking – across all communication channels.

You will manage a team of 3 front desk administrators on-site and 2 online support members, with full accountability for front desk performance, coaching, and revenue results.

Key Responsibilities :

• Oversee the full client journey at the front desk (in person, by phone, email, social media, and other platforms);
• Coach, develop, and motivate your team to maximize client conversion into bookings;
• Monitor and achieve daily revenue targets;
• Track key performance metrics (conversion rates, booking ratios, etc.) and lead improvement initiatives;
• Ensure no potential client is lost and that every inquiry is handled professionally and promptly;
• Conduct daily and weekly performance evaluations and implement corrective actions as needed;
• Collaborate with the marketing team to boost client flow and ensure a seamless client handover.

Your Profile :

• Minimum 5 years of experience in sales and/or customer service – ideally in the medical, aesthetic, or wellness sector;
• Proven leadership and coaching experience with a track record of improving team sales performance;
• Strong communication, organization, and problem-solving skills;
• Comfortable in a results-driven environment and able to make quick decisions;
• Proficient in CRM tools and performance data analysis;
• Fluent in both German and English (oral and written).

What We Offer :

• A key leadership role with direct impact on clinic success;
• A collaborative and ambitious team environment;
• Opportunities for personal and professional growth;
• A modern, high-end working environment focused on client satisfaction and excellence.

Start Date: ASAP

Salary around 50/60K gross annual