p................ /ppFor our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded bCustomer Experience Consultant /b. /ppOur client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. /ph3Your Tasks: /h3ulliAnalyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints /liliSupport the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures /liliCollaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions /liliFacilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings /liliWork closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions /liliContribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design /liliSupport the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions /liliBuild strong relationships with stakeholders across business, IT, marketing, and customer-focused functions /li /ulh3Your Profile: /h3ulliBachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field /liliAround 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role /liliExperience working on customer journey, customer experience, or digital transformation initiatives /liliKnowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches /liliStrong analytical skills with the ability to translate customer, market, and business insights into practical recommendations /liliUnderstanding of digital platforms and technologies such as CRM systems, customer data platforms, analytics tools, and content management solutions /liliExcellent communication, presentation, and stakeholder management skills /liliProactive, solution-oriented mindset with the ability to work effectively in cross-functional and international teams /liliFluent English; additional language skills are considered an advantage /li /ulh3Nice to Have /h3ulliExperience within the insurance, financial services, or another regulated industry /liliKnowledge of accessibility standards (WCAG) and inclusive design principles /liliExposure to AI-enabled customer experience solutions /liliExperience contributing to digital platform or web strategy initiatives /li /ul #J-18808-Ljbffr
Customer Experience Consultant Arbeitgeber: Arbeitnow
Omilia ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem starken Fokus auf persönliche und berufliche Entwicklung, flexiblen Arbeitsbedingungen und einer positiven Teamkultur fördert das Unternehmen eine inklusive Atmosphäre, in der Vielfalt geschätzt wird. Die Mitarbeiter profitieren von modernster Technologie, einem engagierten Team und der Chance, an bedeutenden Projekten im Bereich Conversational AI mitzuwirken.
