Remote IT Business Analyst – Volunteer

Role

IT Business Analyst

Contract Type

Volunteer

Working model

Remote / We expect our volunteers to commit 8 hours per week.

Duration

12 Months (With Possible Extension)

Who we are & What do we believe?

Arcadia is a non-profit international NGO based in Geneva, Switzerland, with 238 members across seven continents.

Our mission is to make university-level education accessible to all, free from financial, social, geographical, or political barriers.

Through the work of over 70 international researchers, we provide high-quality academic content across diverse disciplines.

We also promote global appreciation for art by addressing contemporary issues through exhibitions and highlighting major art events worldwide.

We believe in the transformative power of education and art to build a more enlightened world.

Arcadia embraces diversity and welcomes individuals of all backgrounds, fostering inclusion and global collaboration.

Wherever you are, whoever you are !

We believe that the internet is one of the greatest resources humanity has achieved, giving us the opportunity to exceed our physical boundaries.

Arcadia welcomes all; regardless of gender, ethnicity, and age.

We embrace diversity and as an international NGO with more than 79 different nationalities, our aim is to support diversity within our teams and allow people all around the world to have the opportunity to join and contribute and grow in their fields of interest.

About the Position

Arcadia is seeking a strategic, analytical, and solutions-oriented IT Business Analyst to support the organization’s operational, digital, and process improvement initiatives.

This role serves as a bridge between business needs, technology capabilities, and organizational strategy, helping ensure that Arcadia’s systems, workflows, and digital platforms effectively support its mission and long-term growth.

The IT Business Analyst will work across departments to identify operational challenges, gather and document requirements, improve processes, and support the implementation and optimization of digital solutions, including ERP systems, CMS/web platforms, internal workflows, and reporting tools.

The role combines business analysis, project coordination, stakeholder engagement, and digital transformation support within a mission-driven environment.

Reporting directly to the CTO and working closely with leadership, IT, Operations, and Web teams, the IT Business Analyst will contribute to the modernization and scalability of Arcadia’s organizational processes and digital ecosystem.

This includes supporting website and CMS-related initiatives, analyzing data and reporting needs, documenting workflows and policies, and ensuring that technology solutions align with operational priorities and user needs.

Key Responsibilities

• IT Business Analysis & Process Improvement
• Analyze existing organizational processes, workflows, and operational challenges to identify opportunities for improvement, automation, and increased efficiency.
• Gather, document, and translate business requirements into functional specifications and actionable recommendations.
• Facilitate discussions with stakeholders across departments to understand operational needs and align solutions with organizational objectives.
• Develop process maps, workflow diagrams, standard operating procedures (SOPs), and business documentation.
• ERP, CMS & Digital Platform Support
• Support the implementation, optimization, and ongoing improvement of ERP, CMS, and digital collaboration systems used by Arcadia.
• Collaborate with Web and IT teams to enhance website functionality, content workflows, and user experience within the organization’s CMS environment.
• Assist in evaluating new digital tools, integrations, and automation opportunities that improve organizational efficiency and scalability.
• Support data consistency and process alignment across systems and departments.
• Data Analysis & Reporting
• Analyze operational and organizational data to identify trends, inefficiencies, and opportunities for strategic improvement.
• Develop reports, dashboards, and KPI tracking mechanisms to support decision-making and organizational transparency.
• Assist leadership in defining measurable operational and digital performance indicators.
• Project Coordination & Stakeholder Engagement
• Support cross-functional projects related to technology, operations, digital transformation, and process improvement.
• Coordinate project activities, timelines, documentation, and stakeholder communication.
• Work closely with leadership and department managers to ensure initiatives are delivered effectively and aligned with organizational priorities.
• Assist with change management and user adoption efforts for new systems and workflows.
• Governance, Documentation & Compliance
• Maintain clear documentation of business processes, systems, policies, and operational procedures.
• Support organizational compliance efforts related to data management, privacy, security, and operational governance.
• Contribute to the development of internal standards, documentation frameworks, and process governance practices.

Skills and Competencies Required

• Business & Process Analysis
• Strong analytical and problem‑solving abilities, with experience assessing workflows, operational structures, and organizational processes.
• Ability to gather and document business requirements clearly and effectively.
• Experience creating process flows, documentation, and operational recommendations.
• Digital Platforms & Systems Knowledge
• Familiarity with ERP systems, CMS/web platforms, and digital collaboration tools.
• Understanding of website structures, CMS workflows, and digital content operations.
• Experience with platforms such as Wix, Odoo, Google Analytics or similar systems is an asset.
• Understanding of system integrations, automation workflows, and data structures is desirable.
• Project Management & Coordination
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Familiarity with project management and collaboration tools such as Trello, Jira, Asana, Click Up, or equivalent platforms.
• Ability to coordinate stakeholders and facilitate collaboration across technical and non‑technical teams.
• Communication & Stakeholder Management
• Excellent written and verbal communication skills in English.
• Ability to communicate complex business or technical concepts clearly to non‑technical stakeholders.
• Strong interpersonal skills with the ability to build collaborative relationships across departments and cultures.
• Data & Reporting Skills
• Experience working with spreadsheets, reporting tools, dashboards, or data visualization platforms.
• Ability to interpret operational data and provide actionable insights to leadership.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Business Analytics, Technology Management, Operations, or a related field, or equivalent professional experience.
• Minimum 3 to 6 years of professional experience in IT business analysis, operations, digital transformation, project coordination, or related functions.
• Experience working with ERP systems (Odoo be a plus), CMS/web platforms, or organizational digital tools are required.
• Experience supporting website-related initiatives, digital workflows, or CMS-driven environments is highly desirable.
• Strong documentation and organizational governance experience is highly desirable.
• Fluency in English (written and spoken).
• Exceptional interpersonal and communication skills, with a demonstrated ability to build relationships with senior leadership, employees, volunteers, and external stakeholders.
• Comfortable with part‑time commitment, contributing 8–10 hours (20%) per week, with availability for remote work, selecting your own working hours.
• A professional, reliable, and collaborative working style, aligned with Arcadia’s values of inclusivity, integrity, and excellence.

What We Offer

• An online certificate with an international serial number after completing one year at Arcadia.
• Access to Arcadia's Executive Education Certificate Program, which includes six courses totaling 64 hours, specifically tailored for your role, with international certification.
• Access to a global network of seasoned professionals and consultants, offering tailored support to help you grow, excel, and advance in your area of expertise.
• We promise you a green world, a new feature. Join a fully net‑zero carbon emission organisation committed to supporting a greener world.
• Flexible working hours based on project deadlines. You must be available to work 8‑10 hours per week, with the flexibility to choose your working hours.
• The chance to be part of our volunteer organisation, contributing to Arcadia's humanitarian mission to provide education for all.
• Possibility of contract renewal with advancement at your field at the end of your 1 year according to evaluation of the Arcadia Board.
• The opportunity to work remotely, providing flexibility and the ability to balance your work with other commitments.
• The chance to work with a diverse team of individuals from around the world, supporting the organisation's commitment to inclusivity and diversity.
• Being credited with your name, picture and also being credited in the "Team" section.
• Training sessions from our valuable and well‑experienced team members.
• Being part of our volunteer‑based organisation, and the satisfaction of contributing and doing good to the world.

Arcadia is an equal opportunity provider.

We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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