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- Aufgaben: Drive customer requirements and ensure efficient filling processes.
- Arbeitgeber: Join Ardagh Metal Packaging, a leader in metal packaging solutions.
- Mitarbeitervorteile: Enjoy opportunities for growth, collaboration, and impactful projects.
- Warum dieser Job: Be a key player in enhancing customer satisfaction and operational excellence.
- Gewünschte Qualifikationen: Bachelor's in technical sciences or engineering; 5 years of experience required.
- Andere Informationen: Fluent in German and English; strong problem-solving skills needed.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Ardagh Metal Packaging is looking for Customer Technical Service Manager (m/f/d)
Located at Plant Enzesfeld, Ardagh Metal Packaging Trading Austria GmbH, 2551 Enzesfeld-Lindabrunn, reporting directly to the General Manager.
Role Overview
This position ensures to drive each individual customer line requirements to meet the standards when using the cans and ends from AMP-E; it contributes to uninterrupted and efficient filling process, continuous improvement of the filling line performance, creates opportunities for added value services and increases customer stickiness.
The Customer Technical Service Manager is a part of the complaint handling process and key position to the product and packaging related qualifications. The function manages and drives the technical topics (meetings, projects, developments) for KA’s and Regional customers, and liaise with the other regions where the projects and developments apply. In this function you are the main regional contact for the CTS Central Project Engineer, preparing and reporting weekly about the main activities, key information and KPI’s progress.
Key Responsibilities
- Visiting and maintaining regular contact with assigned customers for project follow-up, new developments, claims or complaint review
- Acting as a technical advisory on operations related to the cans and ends performance in the filling line, warehouse handling (filled and empty) or transport
- Promoting filling line audits and other tailored services as per VA services catalog
- Planning, agreeing and executing the AMP-E and customer projects and developments together with the CTS central project manager and the customer.
- Contributing actively to the complaint handling process (investigation and technical settlement with the customer – critical issues)
- Promoting continuous improvement at the customer and internally.
Requirements
- Bachelor\’s degree in the field of technical sciences or engineering
- Min. 5 years of similar experience within international company and environment
- Fluent in German and English
- Problem-solving, people relations and organizational skills
OUR VISION AND VALUES
The people that make up Ardagh Metal Packaging share much more than a strong brand and an excellent reputation. We each share a common vision: to be the preferred packaging partner to the world’s leading brands. We will achieve our vision by delivering customer innovation, providing an inspirational environment for our people, and creating sustainable value for our business through its growth and development.
Ardagh Metal Packaging is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
You can expect a competitive compensation and benefits package. Role-adapted e.g. teamwork/social activities/development opportunities/etc.
The collective annual base salary as of November 1, 2023 BG I/n4BGJ for industrial employees for the Machinery, Metal Goods and Foundry Industry Association is € 81.906,02 gross. The actual gross annual base salary depends on your expertise and practice.
About Ardagh Metal Packaging
Ardagh Metal Packaging (AMP) is a leading supplier of sustainable, infinitely recyclable metal beverage cans to brand owners globally. An operating business of sustainable packaging business Ardagh Group, AMP is a leading industry player across Europe and the Americas, with innovative production capabilities, 23 production facilities, more than 6,000 employees and recorded revenues of $4.8 billion in 2023.
AMP is 76%-owned by Ardagh Group and is listed on the New York Stock Exchange under the ticker AMBP.
About Ardagh Group
Ardagh Group is a global supplier of infinitely recyclable metal and glass packaging solutions, producing packaging for brand owners around the world. We have grown to a team of approximately 20,000 people with revenues of more than $9 billion. Today we have a presence across the Americas, Europe and Africa.
- Ardagh produces many of the beverage cans and bottles that contain your favourite beverages.
- Our packaging is manufactured from metal and glass – permanent materials that can be infinitely recycled without any loss of quality.
- Ardagh produces more than 60 billion containers per year (more than 160 million containers per day).
The future we’re creating for Ardagh is built around our four Core Values of Inclusion, Trust, Teamwork and Excellence. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team – you’ll enjoy the journey!#J-18808-Ljbffr
Customer Technical Service Manager Arbeitgeber: Ardagh Group
Kontaktperson:
Ardagh Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Technical Service Manager
✨Tip Number 1
Netzwerke sind entscheidend! Nutze Plattformen wie LinkedIn, um dich mit Fachleuten aus der Verpackungsindustrie zu vernetzen. Suche nach Gruppen oder Foren, die sich auf technische Dienstleistungen konzentrieren, und beteilige dich aktiv an Diskussionen.
✨Tip Number 2
Informiere dich über die neuesten Trends in der Verpackungstechnologie und den spezifischen Anforderungen der Kunden. Zeige in Gesprächen, dass du über aktuelle Entwicklungen Bescheid weißt und wie diese die Effizienz der Fülllinien beeinflussen können.
✨Tip Number 3
Bereite dich darauf vor, konkrete Beispiele für deine Erfahrungen im Umgang mit Kunden und technischen Herausforderungen zu teilen. Überlege dir, wie du in der Vergangenheit Probleme gelöst hast und welche Ergebnisse du erzielt hast.
✨Tip Number 4
Sei bereit, deine Kommunikationsfähigkeiten unter Beweis zu stellen. Da du als technischer Berater fungierst, ist es wichtig, komplexe technische Informationen klar und verständlich zu vermitteln. Übe, wie du technische Themen einfach erklären kannst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Technical Service Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Technical Service Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in technical service management, customer relations, and project management. Use specific examples that demonstrate your problem-solving skills and ability to improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your fluency in German and English, and provide examples of how you've successfully managed customer relationships and technical projects in the past.
Highlight Continuous Improvement: In both your CV and cover letter, emphasize your commitment to continuous improvement. Share specific instances where you have contributed to enhancing performance or resolving complaints effectively.
Wie du dich auf ein Vorstellungsgespräch bei Ardagh Group vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the Customer Technical Service Manager role. Familiarize yourself with the key responsibilities, such as managing customer relationships and driving technical projects. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Expertise
Prepare to discuss your technical background in detail. Highlight your experience in operations related to packaging and filling lines, as well as any relevant projects you've managed. Be ready to provide specific examples that demonstrate your problem-solving skills.
✨Emphasize Communication Skills
Since this role involves regular contact with customers and internal teams, emphasize your communication and interpersonal skills. Prepare examples of how you've successfully navigated complex discussions or resolved conflicts in previous roles.
✨Prepare for Behavioral Questions
Expect behavioral interview questions that assess your ability to handle complaints and drive continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements in similar situations.
