Sales Support & Account Specialist (m/f/d)

Role description

Minimum Qualifications

• A degree in economics/business administration or a successfully completed commercial apprenticeship with work experience.

• Strong communication skills and customer orientation.

• Experience with ERP and CRM tools is an advantage.

• A high level of organizational skills, reliability, initiative, teamwork, and a strong service mentality with a high standard of quality.

• Structured working style, quick grasp of complex issues, and strong communication skills.

Why you’ll love working here

• The opportunity to contribute to the expansion of a global group in the F&F space.
• High level of responsibility and independence.
• Ability to make an impact.
• Exciting work environment with an energetic, motivated, and international team.
• Competitive compensation, hybrid-work, and flexible work times.
• Exciting challenge and good development opportunities in a constantly growing, international team.
• Freedom to develop your own ideas and thus make an active contribution to the success of our company.

Contact

If you have any questions, please do not hesitate to contact us.

Our Process

• Initial call to align expectations
• MS Teams Interview with the hiring manager
• Onsite interview with the specialist department

Preferred Qualifications

• Ideally, you already have experience in sales.

Your Mission

• Sales Support : You assist the sales team with preparing proposals and managing client communication throughout the sales cycle. In that function you collaborate with Product Management and R&D and facilitate communication within the team. You support our sales team in organizing customer visits and business trips and are working closely with our Marketing and Finance team.

• Account Management: You supervise account activities and order fulfilment by our Customer Service team. You handle all escalations and are responsible for addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction for your assigned accounts. For small accounts you also take commercial responsibilities for upselling and growing our business.

• Reporting: You generate and analyse sales reports to provide insights into account performance and identify opportunities for growth.

• Process Improvement: Identify areas for improvement in sales processes and contribute to the development of best practices with our Customer Excellence team.

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