Chapter Lead Product Manager

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ARHS Group – Part of Accenture is looking for an experienced Chapter Lead Product Manager (M / F) to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.

Key responsibilities:

1. Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives.
2. Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals.
3. Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients.
4. Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements.
5. Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services.
6. Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs.
7. Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value.
8. Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams.

Your profile:

1. 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management.
2. Strong ability to drive a team, and impulse end user customer focused orientation.
3. Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management.
4. Good understanding of DevSecOps principles.
5. Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager / Owner certification is a plus).
6. Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities.
7. Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence.
8. Experience with budgeting, forecasting, and financial oversight for service-related projects.
9. SAFe certification (SAFe Product Manager / Owner or similar).
10. Familiarity with ITIL service management practices or certifications.
11. Data-driven mindset with experience using analytics to optimize service delivery.
12. Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation.

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