ServiceNow Architect

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With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level!

ARHS Group – Part of Accenture is looking for a ServiceNow Architect (M/F)! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.

Key Responsibilities:

• Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes.
• Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices.
• Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape.
• Ensure that ServiceNow solutions support SLA/KPI compliance and process workflows.
• Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management.
• Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes.
• Ensure CMDB is effectively integrated with asset management and service discovery solutions.
• Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value.
• Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders.
• Offer guidance on best practices for ServiceNow implementation and ITIL process integration.
• Assess existing ITSM processes and recommend enhancements through ServiceNow adoption.
• Own the ServiceNow architecture and governance throughout the solution lifecycle.
• Act as a key escalation point for technical issues related to ServiceNow ITSM workflows.

Your profile:

• 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition.
• Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB).
• Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow.
• Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation.
• Experience in large-scale IT operations, preferably in public sector or enterprise IT environments.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM / CMDB / Change Management.
• Experience working in Agile (SAFe, Scrum) environments.
• Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow.
• Familiarity with DevSecOps practices and CI/CD automation.
• Understanding of enterprise ITSM governance and compliance frameworks.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.

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