Business Operations Lead DACH (m/w/d)

Ascensia Diabetes Care ist ein globales Unternehmen, das sich auf die Behandlung von Diabetes spezialisiert hat und Menschen mit Diabetes hilft. Bei Ascensia bilden unsere Werte das Fundament unseres Unternehmens. Sie leiten unsere Entscheidungen, Taten, Interaktionen und prägen die Kultur, die wir gemeinsam leben. Unsere Werte sind:

• Resilientes Wachstumsdenken
• Exzellente Umsetzung
• Mutige Führung
• Inklusive Zusammenarbeit

Wir sind davon überzeugt, dass wir unser wahres Potenzial freisetzen und nachhaltigen Erfolg erzielen, wenn wir unsere Werte authentisch leben, sowohl als Einzelpersonen als auch als Team.

Role Purpose

Owns the DACH operating backbone, ensuring a consistent business rhythm, transparent performance management and data-driven decision making. The role integrates commercial operations, performance governance, forecasting, business insights, territory design support, and workplace & employee experience.

Direct Reports: 5-7 FTEs
Reports to: Managing Director Germany / Head of EU-1 (DACH & Poland)
Location: DACH Region (primary office Germany; regular travel across DE / AT / CH)

Scope & Accountability

• DACH operating model, governance, and business cadence
• Performance tracking, forecasting, and business insights
• Territory design, customer segmentation, and coverage models
• CRM governance and data quality
• Sales enablement infrastructure
• Workplace operations (including facilities and fleet management) across DACH, with coordination interfaces in locations where facility ownership is managed externally
• Leadership of Business Operations, including analytics and workplace teams

Key Responsibilities

I. Commercial Operations & Governance

• Own and run the DACH business cadence, including performance reviews, forecasting cycles, and disciplined follow-up
• Ensure transparency, data quality, and consistent reporting standards
• Performance Management, Insights & Forecasting
• Deliver forecast accuracy and actionable performance insights
• Lead development of business analytics and ensure robust, decision-ready insights across DACH
• Enable fact-based decision making across leadership
• Territory & Coverage Design
• Own design, analytics, and governance of territories, segmentation, and coverage models (e.g. field vs inside sales)
• Define allocation logic and assess impact through scenario modelling
• Ensure correct system implementation and ongoing governance
• Final commercial decisions and execution remain with Sales leadership
• Business Insights & Opportunity Assessment
• Evaluate new business opportunities using data, market insights, and financial inputs
• Prepare business cases and leadership recommendations (no standalone BD ownership)
• Cross-functional Integration
• Enable alignment across Sales, Marketing & Marker Access, Finance, Legal and HR through transparent data, consistent reporting, and structured business discussions

II. Workplace Operations & Employee Experience

• Ensure reliable workplace operations across DACH, including facilities management, fleet oversight, vendor management, and compliance, with coordination in locations where facilities are externally managed
• Oversee facilities infrastructure (offices, leases, services) and fleet management, ensuring cost control, compliance, and operational reliability within defined scope
• Coordinate with external facility owners or shared-site counterparts to ensure alignment of workplace standards and operational needs
• Oversee deskside support and day-to-day workplace services
• Coordinate office-based engagement activities and team events
• Accountable for management representation in culture and engagement forums (e.g. Culture Council), either directly or via delegation within the team, ensuring alignment of business priorities and effective implementation
• In smaller markets, supports defined operational activities (e.g. second-level customer service) on a fractional basis, aligned with local needs and in coordination with relevant functions

KPIs

• Forecast accuracy and decision readiness
• Data quality and CRM adoption
• Quality, relevance, and timeliness of business insights
• Effectiveness of territory and coverage models
• Delivery and discipline of business cadence
• Workplace service quality, including facilities and fleet cost control within defined scope

Leadership Interfaces

• Managing Director Germany / Head of EU-1
• Head of Sales DACH
• Head of Marketing & Market Access DACH
• Finance and HR

Experience & Qualifications

• Strong experience in Business Operations, Commercial Operations, or similar
• Proven analytical, governance, and performance management capabilities
• Experience leading or working with business analytics / commercial insights
• Experience with territory design and segmentation
• Experience with facilities and/or fleet management is an advantage
• Strong cross-functional leadership and execution skills
• Fluent German and English (mandatory)

Success Profile

Delivers a structured, disciplined, and transparent operating model across DACH. Enables leadership with clear, robust analytics and insights, it ensures effective execution through strong governance and reliable workplace support within defined operational scope.