Customer Account Director - Reinsurance/Insurance (F/M/X)$Customer Account Director - Reinsuran[...]

Are you based in Munich and looking for an opportunity to drive the relationship with a Fortune Global 500 Top Company? Then this is for you!

About us

Ascent is a design-led data, software and cloud business that specializes in AI and advanced analytics. We’re on a mission to help our customers do something new, or do something better.

We design, build and run data and AI-driven solutions, products and experiences on Azure. Our pan-European community of engineers, architects, data scientists and digital consultants empowers customers to take on challenges and opportunities, delivering change and scale with less friction and more certainty.

We work with three of the world’s largest reinsurers and the majority of our customers operate in heavily regulated industries like pharmaceutical development, healthcare, financial services and automotive.

Ascent is headquartered in the UK and home to technology specialists across key European locations, including Germany, Austria, Switzerland, Portugal, Malta and Bulgaria.

About the role

This is an excellent opportunity to manage and nurture the relationship with one of Ascent’s largest customers. With approximately 50 colleagues working across multiple contracts in Germany and the UK, this partnership has thrived for over 15 years.

Our customer is a top player in the Re-Insurance field. The global enterprise landscape at the customer is broad and complex, and we work with many internal stakeholders. We work with different divisions of the business, where we are seen as a domain expert with deep experience and process knowledge.

Ascent has spent many years developing an outstanding reputation for architectural leadership and quality delivery and as we grow our portfolio and capabilities we are actively looking to increase our diversity of services and value for our customer architecturally led business with real credibility and experience in this field in the founder team. Led by one of Ascent’s acquired business founders, the account is grounded in strong architectural practice and business process application engineering. The new account director role has a fantastic opportunity to work with one of the Ascent senior leaders and founders to further develop the customer’s technology services, commercials and value.

Accountabilities include

• Complete accountability for the entire customer relationship (strategy, opportunities, communication, quality of delivery, commercial success and management).
• Development of relationships with all stakeholders around the Group, discussing the BU KPI impact of Ascent’s value propositions.
• Customer strategy, account plan and commercial development of the account.
• Overall project success, service delivery assurance and contractual accountability.
• Revenue and gross margin earned on the account, opportunity pipeline and medium-term growth of the account.
• Planning and budgeting cycle alignment with multiple customer budget-holders and delivery of the annual plan.
• Interviewing, onboarding, oversight and leadership of all teams and colleagues working on the customer account.
• Create and manage pre-contract teams of SMEs to provide compelling customer technical solution propositions, and support delivery team handovers or ongoing interaction.
• Identifying and developing opportunities in all divisions of the customer and subsidiaries or subdivisions.
• Contribute to Ascent’s insurance sector offerings and capabilities with insurance domain expertise, market intelligence and content.
• Collaborate with account managers of other insurance clients to identify and leverage synergies and value sharing. This includes forward-looking definition of necessary skills and offerings for the industry sector.

Skills and experience required

• Enterprise Account Leadership: Extensive experience managing large, complex enterprise accounts in the technology services sector, with a focus on multi-stakeholder environments across different regions.
• Insurance and Reinsurance Expertise: Deep understanding of the reinsurance business model, insurance operations (underwriting, claims), and industry trends. Strong grasp of how reinsurance supports risk management and pricing strategies.
• Strategic Account Development: Proven ability to develop long-term strategic plans, expanding service offerings and driving commercial success. Experience identifying growth opportunities across multiple divisions of a customer’s organization.
• C-Level Relationship Management: Established track record of building and nurturing relationships with C-suite executives, aligning with their business goals and strategies.
• IT Vendor Engagement Models: Familiarity with various IT engagement models (managed services, project-based, consulting) and tailoring solutions to meet complex client needs in the insurance/reinsurance domain.
• Financial and Commercial Management: Skilled in managing account profitability, budgets, and financial planning. Capable of driving revenue and growth while ensuring strong gross margins.

Capabilities and Strengths

• Leadership and Gravitas: Strong decision-making and leadership presence, with the ability to influence senior stakeholders and represent Ascent at the highest levels.
• Effective Communicator: Fluent in German and English; able to simplify complex technical solutions and communicate business value to multiple stakeholders.
• Customer-Centric Mindset: Passion for delivering high-quality customer experiences, ensuring satisfaction and long-term partnerships.
• Strategic and Creative Thinker: Innovative in proposing solutions that align with both customer needs and long-term business objectives.
• Strong Commercial Focus: A results-driven approach with a strong sense of responsibility for the commercial success and growth of the account.

Working at Ascent

At Ascent we promote a healthy work-life balance by offering flexibility in where you work. We also promote well-being and provide access to Well Being Coaches.

Your development and learning will be taken seriously, and we’ll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favourably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

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