(Senior) Customer Success Manager (F/M/X) in Graz/Linz/Wien $(Senior) Customer Success Manager [...]

**This position is available for residents in Austria

About Us

We are Ascent! and we help our customers solve problems, elevate, and do existing things better. We are on a mission to help our customers connect data, software, and purpose to create extraordinary outcomes. You could say we are a digital transformation business.

We specialize in software product development, analytics, data science, IoT solutions, machine learning, DevOps optimization, and modernization of applications, data, and platforms.

We work with incredible clients in all types of industries such as smart home devices, space exploration, beer manufacturing, finance, ecology, and logistics. We work with some of the sharpest minds in the brightest businesses and we employ the sharpest minds too!

At Ascent, we also believe in fostering a vibrant office community where collaboration thrives and connections flourish. With our hybrid approach, we prioritize hiring individuals who reside in close proximity to our offices. Our aim is to cultivate a positive atmosphere and sense of belonging by facilitating easy access to the office. However, we welcome applicants from all other areas in the indicated countries, as we value diversity and recognize the unique perspectives each individual brings to our team. Join us in shaping a workplace where proximity enhances collaboration while inclusivity strengthens our community.

Your Responsibilities

Our clients aim to lead their industries or significantly increase their market share through technical innovation and digital excellence. They expect a high level of service and expertise in digital product development, engineering, and UX/UI design. As a (Senior) Customer Success Manager, your mission is to build strong client relationships, turn leads into exciting projects, and transform clients into long-term fans of Ascent.

• You put our clients at the center and, with your service-oriented mindset, translate their needs into Ascent\’s service offerings.
• You adopt a consultative approach, collaborating with our experts to propose tailored solutions for client challenges.
• You identify and coordinate new lead generation channels (e.g., new clusters) and oversee their implementation.
• You generate and qualify leads at events and through networking activities within your focus industries.
• You represent Ascent to potential new clients, delivering presentations and leading workshops during business development.
• You coordinate and lead deal teams during bidding processes (RFI, RFQ, RFP).
• You handle contracting (NDAs, MSAs, SOWs, and offers) and pricing in consultation with your team.
• You negotiate prices and close contracts (Always Be Closing).
• You act as a strategic account manager and the internal advocate for your clients with the Ascent management team.
• Minimum monthly gross salary: € 3.800 (14 times per year, based on 38,5h/week, all in contract). However, we always ensure to offer a competitive salary adjusted to your qualifications and experience.

Your Profile

• A passion for the digital industry, particularly software development, design, and product development, with the ability to evaluate tech trends from a business perspective.
• Your open, communicative personality makes it easy for you to connect with decision-makers and generate leads.
• You enjoy creating innovative strategies for your accounts that deliver real value to clients.
• Proficiency in preparing and delivering professional presentations for pitches and client meetings using appropriate tools.
• Confidence in tackling challenging client discussions (budgets, rates, project risks, etc.).
• The drive to shape, plan, and win exciting client projects—hitting \“WON\“ motivates you.
• Strong German and English skills.
• Advanced proficiency in PowerPoint, Word, Excel, and Teams.

Nice to have:

• Previous experience in project management or consulting.
• Familiarity with public sector tenders.
• Interest or experience in Data Science/AI projects.

Working at Ascent

At Ascent we promote a healthy work-life balance by offering flexibility in where you work. We also promote well-being and provide access to Well Being Coaches.

Your development and learning will be taken seriously, and we\’ll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favourably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

If you have any questions contact our Talent Acquisition team on

For more details about life at Ascent , check out our Life Page here .

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