Team Manager

ABOUT US

We are a trusted partner in protecting brands and their end-consumers around the world, through clear and accurate product information.

Creating trust : Consumers must be able to trust product information, in order to trust a brand. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.

By providing expertise : We are a highly versatile team of experts with a unique blend of manufacturing, retail, enforcement and commercial experience. Our clients rely on us to know every angle of the international product information sector, inside out.

Through collaboration : Our clients trust our expertise and choose to work with us as collaborative partners, to help them build successful brands. We work side by side with our clients to interpret and apply legal guidelines, enabling them to launch innovative products quickly and efficiently.

OUR SERVICES

Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.

Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.

Expand: we help our clients move into new, global markets with total compliance confidence, all whilst avoiding unnecessary time, cost and enforcement action.

Protect: we work in partnership with our clients to interpret and apply the law and protect their brands by helping end consumers make safe, informed choices.

ABOUT YOU

Our Teams are the physical face and representation of our Values to our customers; you are:

• Welcoming: friendly, approachable and open to new ideas
• Positive: create a positive experience for our people and our clients
• Confident: act with integrity from a strong foundation of expertise
• Simple: remove complexity and bring clarity

THE ROLE

In this role you will be leading a team of Team Leads or Compliance Delivery Managers who in turn manage a team of product information experts, to deliver product information reviews and advice to one or more clients. You will support your team to ensure ways of working are efficient and effective in delivering quality services. You will be the senior technical face of Ashbury to your client(s), called upon to resolve issues, discuss ways of working and support the sale of new services. You are accountable for the delivery of services to one or more clients, ensuring across your portfolio the resource levels are just right, the advice and information provided to our client(s) is accurate, timely, risk-based, safe, legal and commercially competitive.

This role is key to the delivery of our services to our clients. You will be leading the way as part of the largest team within Ashbury, Advisory Services. The Advisory Services Team is made of both industry and regulatory professionals, with expertise in food and non-food, across manufacturing and retail, internationally. On a day-to-day basis you will report into a Technical Controller or Head of Compliance Delivery role.

You will be responsible for:

• Day to day management of one or more client accounts
• Line Management of the Team Leads or Compliance Delivery Managers
• Facing the client, to support and enable the delivery of Ashbury services to our clients
• Facilitating delivery by ensuring clear guidance is provided to the client/Suppliers and client expectations are managed.
• Ensuring the delivery of clients’ work to agreed expectations
• Resolving and/or escalating any issues with resourcing and workload
• Being the first point for matters of escalation from Team Leads, or Compliance Delivery Managers or the clients
• Being the first point of contact for Business Development or the Account Management Team on queries relating to quoting, TATs and resource availability
• Deputising for the Technical Controller or Head of Compliance Delivery, as required
• Ensuring that Team Leads create and maintain any relevant support documentation
• Ensure that Team Leads are effectively monitoring the quality of their team’s work, flagging any issues as required
• Monitoring and raising performance concerns (internal performance and external client concerns)
• Identifying and communicating training needs
• Improving and implementing agreed ways of working
• Having a clear commercial awareness e.g. income generation and impact of workload on income
• Providing accurate and timely feedback for Ashbury and client reports, including governance reports
• Maintaining and growing technical expertise, relevant to the client or subject matter area.

Requirements

Skillset / Experience

Essential Knowledge

• Degree level educational qualifications in food or regulatory subject with sound technical knowledge, or able to demonstrate excellent relevant experience
• In-depth regulatory and/or technical knowledge in area of responsibility, including codes of practice, policies and guidance
• Good understanding of legal requirements, challenges and consumer trends relating to product information
• Maintain an awareness of relevant changes in the regulatory environment due to new legislation, case law, guidance
• Confident to share knowledge and experience with customers and internal colleagues.
• Knowledge of a variety of categories of work, including but not limited to, non-food, pet food, baby food, supplements, beers, wines & spirits, and food safety.

Essential Experience

• Line management experience of multiple direct reports and indirectly a sizeable team
• Having worked for or with UK retailers in a compliance, technical or regulatory position
• Practical experience of using specification or artwork packages
• Minimum 8 years of experience of working in a technical/regulatory role, or in a related field
• Fluent in spoken and written English
• Fluent in spoken and written language required for market/region
• Demonstrable experience of independent working, managing your own workload and time management
• Demonstrable experience of workload planning
• Demonstrable risk-based decision making
• Confident to apply requirements to product information and communicating decisions to clients.
• Welcomes personal development, has undertaken a management development programme or keen to participate in one.

Desirable Experience

• Fluency in one or more other languages
• Deliver, support and input to relevant strategic initiatives

Essential Skillset

• Excellent oral, written communication skills, including IT and presentation skills
• Able to explain complex requirements in a simple way
• Experience of presenting directly to retailers and their key stakeholders
• Identifies areas of development within the team and supports the growth of colleagues through training, mentoring and coaching
• Ability to research and gather information using available resources
• Welcomes guidance and understands the commercial environment
• Identifies improvements, to help increase profitability
• Stress resilient and able to work against tight deadlines
• Positive approach to opportunities to develop into new areas as Ashbury grows
• Consistently works at expected work rate and to a high level of accuracy.
• Work efficiently in a team to ensure a consistent approach is applied for each client.
• Clearly demonstrates the Ashbury Values by being trustworthy, positive and welcoming to people and ideas.
• Must be able to travel on a routine basis (could be monthly) to key UK retailer sites across the UK

Noted above are the main duties and responsibilities of your role within the company. This list is not exhaustive and at our discretion the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.

Benefits

• Home based role*
• Individual and Family Private Healthcare option
• Life Insurance option
• 25 days annual leave plus public holidays as standard*
• Additional annual leave depending on length of service
• Option to buy or sell additional annual leave
• Charity days and time off to support your favourite charity
• Payroll Charity giving scheme
• Cycle to Work scheme and much more!

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