Manager of Dedicated Implemenations - EMEA

Manager of Dedicated Implementations – EMEA

Hi, I’m John and I’m the Head of Professional Services at Ashby.

One of my favorite aspects of Ashby is our operating principle of Continuous Improvement.

Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’.

That’s why I am thrilled to be hiring our first EMEA Manager of Dedicated Implementations!

As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience.

About this role

As our first Manager of Dedicated Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey.

You will lead an EMEA-based team of Implementation Specialists aligned to our Dedicated customer segments, including Strategic (enterprise) and High Touch (mid‑market) customers.

You will oversee the delivery of segment‑aligned implementation experiences, and will partner cross‑functionally to support scoping and planning for prospective customers.

• Role Requirements
• Implementation & Project

Management: You have extensive experience managing and executing implementation and onboarding projects, defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations.

You keep the team on track to ensure milestones are met.

• You work effectively in a remote‑first setting, with the ability to travel
• What Success Looks Like
• EMEA customers achieve time‑to‑value quickly and predictably.
• Implementation quality is consistent across segments without feeling templated.
• Upmarket customers receive an enterprise‑ready onboarding experience.
• Clear, effective transitions into Customer Success support strong adoption momentum.
• Scalable processes reduce manual effort while preserving quality.

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10‑year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one‑on‑one agenda until you start taking it.
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Compensation

€90K – €120K • Offers Equity • Multiple Ranges

The posted range represents the typical compensation range for this role.

To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location.

Additional benefits are shared as part of the job posting.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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