Field Service Engineer - based in Dresden/Germany

Work with a major participant in the semiconductor industry and directly support ASML\’s equipment by applying your technological experience. You will make sure that our state-of-the-art systems operate at our clients\‘ premises at peak efficiency as a field service engineer. You have the opportunity to contribute significantly to the cutting-edge systems that drive advancements in AI, 5G, and other fields in this capacity. This position is ideal for you if you like working with people, tackling challenging engineering problems, and believe you can fix our cutting-edge lithography systems. Seize the chance to join a vibrant team that is developing the technology that powers daily living.

Role and responsibility

In order to guarantee consistent uptime and efficiency, you will be responsible for diagnosing, repairing, and troubleshooting ASML\’s cutting-edge equipment in this position. You will be working with a team that is dedicated to maintaining a wide range of our systems in our Customer Support (CS) division. You will accomplish this by working on-site with one of our top partners for digital and nanoelectronics research and innovation. Joining a team that values cooperation and brings together experts from different fields will enable you to provide top-notch support and quickly resolve technical issues.

As a Field Service Engineer you will :

• Compile crucial information, evaluate challenging circumstances, and put innovative solutions into action under the direction of a knowledgeable and helpful team.
• Guarantee equipment dependability and uptime, carry out both preventative maintenance and corrective measures.
• Organize and safeguard resources to guarantee that all equipment and supplies are available when needed.
• To assure efficacy and promote a continuous improvement culture, record and report technical actions.
• To improve your abilities and expertise, adhere to a customized program and work with different colleagues.

Education and experience

• Bachelor degree or State-certified technical engineer in an Engineering field (e.g. Mechanical Engineering, Electrical Engineering or Mechatronics) or work experience.
• Preferred is 2-5 years of relevant work experience
• Experience with technical customer support
• Strong hands-on and troubleshooting skills

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills :

• Good communication skills, fluent in English and German desirable
• Ability to work in a high-pressure environment.
• Strong logical thinking, problem solving skills and show attention to details
• Take ownership and responsibility, be able to adapt to changing customer circumstances
• Be a strong team player within a multi-cultural environment
• Domestic and international travel may be required up to 20%
• Quality 1st mindset

Other information

This position requires access to U.S. controlled technology, as defined in the United States Export Administration Regulations. Qualified candidates must be legally authorized to access such U.S. controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access U.S. controlled technology.

In this role you will be working in day / night shifts

We are looking for 6 people to support our customers in Dresden and potentially across different sites in Germany.

A valid driver\’s license is required for this role.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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