Join the Customer and Partner Relations unit of the Information Systems and Telecommunications Service (SSIT) at AVASAD!
100% Support Officer
With over 5,000 employees spread across 50 Medical-Social Centres (CMS), AVASAD is a key player in home care in the canton of Vaud. We provide an essential service to the population by supporting dependent or disabled persons, while promoting innovative health prevention and promotion programmes.
To support the teams, we are looking for a Support Officer.
What you will do:
As a Support Officer, you will play a vital role in ensuring effective support for users:
- Receive, record and qualify user incidents and requests; resolve simple faults (level 1) and escalate complex cases to level 2 or business support. - Provide second-level support for personal production tools, ensure SLA compliance and monitor user satisfaction after each intervention. - Manage user accounts and security groups in Active Directory and business applications. - Handle application and security incidents: analysis, containment if necessary, escalation to level 2 and the CISO, follow-up until resolution. - Support users in mastering tools and managing change; create and maintain support documents. - Keep the knowledge base up to date, analyse incident trends and contribute to preventive actions, in compliance with ITIL standards. - Support the unit manager in her activities (operational coordinator). - Application manager for the ISTM tool (Easyvista).
What we are looking for:
- Proven experience in IT support with a Federal VET Diploma in IT. - Knowledge of Windows environments, Active Directory and ITIL frameworks; proficiency in EasyVista or OXYGEN is an asset. - Service-oriented, meticulous in incident follow-up and able to simplify technical concepts for a non-specialist audience. - Autonomous, responsive and able to manage priorities in a multi-demand environment. - Sensitivity to information security issues and excellent command of written and spoken French.
What we offer:
- Flexibility: Remote work and adaptable hours for a better work-life balance. - Inclusive corporate culture: An environment where diversity is valued and every voice is heard. - Professional development: Opportunities for continuous training to develop your skills and employability. - Well-being at work: Support programmes and activities promoting mental and physical well-being.
YOUR COMMITMENT TO A SOCIAL PROJECT, AN EXPERIENCE THAT MATTERS!
You are passionate about the main challenges of the Vaud healthcare sector and home care, wish to take on a motivating and meaningful challenge, and want to contribute your skills to a socially relevant project at the heart of current affairs? Then you are the person we want to meet!
We look forward to receiving your complete application (cover letter, CV, work certificates and diplomas) via Jobup.
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100% Support Officer
With over 5,000 employees spread across 50 Medical-Social Centres (CMS), AVASAD is a key player in home care in the canton of Vaud. We provide an essential service to the population by supporting dependent or disabled persons, while promoting innovative health prevention and promotion programmes.
To support the teams, we are looking for a Support Officer.
What you will do:
As a Support Officer, you will play a vital role in ensuring effective support for users:
- Receive, record and qualify user incidents and requests; resolve simple faults (level 1) and escalate complex cases to level 2 or business support. - Provide second-level support for personal production tools, ensure SLA compliance and monitor user satisfaction after each intervention. - Manage user accounts and security groups in Active Directory and business applications. - Handle application and security incidents: analysis, containment if necessary, escalation to level 2 and the CISO, follow-up until resolution. - Support users in mastering tools and managing change; create and maintain support documents. - Keep the knowledge base up to date, analyse incident trends and contribute to preventive actions, in compliance with ITIL standards. - Support the unit manager in her activities (operational coordinator). - Application manager for the ISTM tool (Easyvista).
What we are looking for:
- Proven experience in IT support with a Federal VET Diploma in IT. - Knowledge of Windows environments, Active Directory and ITIL frameworks; proficiency in EasyVista or OXYGEN is an asset. - Service-oriented, meticulous in incident follow-up and able to simplify technical concepts for a non-specialist audience. - Autonomous, responsive and able to manage priorities in a multi-demand environment. - Sensitivity to information security issues and excellent command of written and spoken French.
What we offer:
- Flexibility: Remote work and adaptable hours for a better work-life balance. - Inclusive corporate culture: An environment where diversity is valued and every voice is heard. - Professional development: Opportunities for continuous training to develop your skills and employability. - Well-being at work: Support programmes and activities promoting mental and physical well-being.
YOUR COMMITMENT TO A SOCIAL PROJECT, AN EXPERIENCE THAT MATTERS!
You are passionate about the main challenges of the Vaud healthcare sector and home care, wish to take on a motivating and meaningful challenge, and want to contribute your skills to a socially relevant project at the heart of current affairs? Then you are the person we want to meet!
We look forward to receiving your complete application (cover letter, CV, work certificates and diplomas) via Jobup.
jidd433f83aen jit0728aen jpiy26aen
100% Support Officer Arbeitgeber: Association Vaudoise d'Aide et de Soins à Domicile (AVASAD)
L'AVASAD est un employeur exceptionnel, offrant un environnement de travail inclusif et flexible, idéal pour ceux qui cherchent à équilibrer vie professionnelle et personnelle. Avec des opportunités de développement professionnel et un engagement envers le bien-être des employés, vous aurez la chance de contribuer à un projet de société significatif tout en évoluant dans votre carrière. Rejoignez une équipe dynamique au cœur du canton de Vaud, où chaque voix compte et où la diversité est célébrée.
Kontaktdaten:
Association Vaudoise d'Aide et de Soins à Domicile (AVASAD) Recruiting-Team
