The Company
Our client is a global leader of new energy innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.
The Job
Job Description:
- a.Appointment of service dealer in assigned countries with the requirement of HQ.
- b.Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, and control of jobs including administering of variations and associated invoicing/ project progress claims and working with other departments to deliver high quality services.
- c.Meet the market's needs of spare parts and tools by pushing agent to have enough inventory based on agreement articles.
- d.Effectively meet customer needs, built proactive customer relationships and take responsibility for customer satisfaction.
2.Training and Technical Support:
- a.To provide technical consultation on-site or remotely with dealers or customers.
- b.To conduct technical training to dealers or OEM customers in order to improve technical and products competency.
- c.Ensure delivery of value to Company clients and customers.
- d.Coordinate of quality, systems and emergency issues with related departments.
- 1. Minimum a Bachelor Holder in Computer Science or Engineering
- 2. Minimum 3 years working technical experiences in Automotive (Electric Mobility) and High Voltage Battery (HVB), aftersales service operations, and/or battery energy storage solutions
- 3. Good at communication, cross-functional & multi-cultural coordination, problem solving, data analytics skills
- 4. Able to work independently, resourceful and have the right attitude.
- 5. Able to travel frequently and work overtime occasionally during night time
- 6. Proficiency in English and Chinese
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