Collector II (US)

The Collector II plays a key role in managing delinquent customer accounts by proactively contacting customers, arranging payments, and maintaining accurate records.

This position focuses on locating and notifying customers with overdue balances, negotiating repayment solutions that align with their financial situations, and ensuring compliance with applicable policies and regulations.

The role requires strong communication, attention to detail, and the ability to work independently in a fast‑paced, customer‑focused environment.

Responsibilities

• Receive payments from customers and accurately post amounts paid to their accounts.
• Locate and monitor overdue accounts using available systems and tools.
• Contact customers by telephone or in person to determine reasons for overdue payments.
• Review and explain the terms of sales, services, or credit contracts to customers as needed.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non‑payable checks.
• Discuss and arrange for the return of goods when appropriate as part of resolving outstanding debts.
• Establish realistic repayment schedules based on customers’ financial situations and company guidelines.
• Prepare and submit statements or recommendations to the credit department when customers do not respond or fail to meet agreed payment arrangements.
• Accurately document and record all customer interactions, commitments, and account updates in the system.
• Maintain thorough and organized records of collection activities in accordance with company policies.
• Follow federal, state, and company policies, procedures, and regulations related to collections.
• Collaborate with internal teams, such as credit or accounting, to resolve account discrepancies and support overall collection efforts.
• Manage workload and time effectively to handle assigned accounts and meet performance expectations.

Essential Skills

• Strong verbal and written communication skills.
• Proven customer service and negotiation skills.
• Ability to work independently and manage one's time effectively.
• Ability to accurately document and record customer and client information.
• Knowledge of federal, state, and company policies, procedures, and regulations related to collections.
• Experience using computer applications, including Microsoft Word.
• High school diploma or GED required.
• 2–4 years of financial and/or customer service experience required.
• Additional Skills & Qualifications
• Understanding of basic accounting principles.
• Proficiency with Microsoft Outlook applications.
• Experience using SAP or similar enterprise systems.
• Previous experience with collections‑specific software is a plus.
• Demonstrated ability to handle sensitive financial information with discretion and professionalism.

Work Environment

This role operates in an office‑based environment that relies heavily on telephone and computer use to manage and resolve customer accounts.

You will use standard office software such as Microsoft Word and Outlook, as well as enterprise systems like SAP and other collections applications, to access account information, document interactions, and process payments.

The position typically follows standard business hours, with an expectation to manage a steady volume of calls and account reviews throughout the day.

The work involves frequent communication with customers and internal teams, requiring a professional demeanor, clear communication, and consistent adherence to company policies and regulatory guidelines.

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Naperville, IL.

Application Deadline

This position is anticipated to close on Jul 9, 2026.

Equal Opportunity Employment Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Accommodation Request

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team.

By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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