Job Description: Complaint Analyst
Location: Lebanon, TN
Department: Regulatory Compliance
Type: Temporary (6 months, with possible extension based on business need)
Schedule: Hybrid – 2–3 days/week onsite, 8 AM to 5 PM
Position Purpose
The Complaint Analyst is responsible for evaluating post-market data from the field to determine whether a complaint should be formally recorded. This includes reviewing inputs from various systems and ensuring regulatory compliance in complaint handling.
Key Duties & Responsibilities
- Review daily entries in the call log and assess whether they meet the definition of an alleged complaint.
- Open complaint records in the complaint management system based on call log reviews.
- Train Customer Experience team members on proper data entry procedures to support accurate complaint determinations.
- Collaborate with other complaint analysts and investigators for administrative support.
- Participate in daily management meetings and report key metrics as required by leadership.
- Analyze data from Qualtrics and other post-market surveillance systems.
- Support quality remediation efforts and contribute to continuous improvement initiatives.
Education & Certification
- Associate degree or higher required.
Required Skills & Experience
- Strong computer proficiency, especially in Microsoft Excel and the full Microsoft Office suite.
- Fast and accurate typing skills.
- Excellent attention to detail.
- Strong command of written and spoken English.
Preferred
- Experience handling medical device complaints.
- Prior recall or complaint investigation experience.
- 2–5 years of data entry experience.
- Familiarity with regulatory environments and FDA reporting.
Skills
- complaint handling
- complaint analysis
- complaint management
- medical device
- remediation
Additional Skills & Qualifications
- Strong communication skills in English (Spanish a plus)
- Critical thinking and decision making skills
- Comfortable using Microsoft Office and learning new systems
- Detail-oriented with strong organizational and multitasking abilities
- Willingness to learn and grow in a structured, team-oriented environment
Workplace Type
This is a hybrid position in Lebanon, TN.
Pay and Benefits
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Jun 17, 2026.
Equal Employment Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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