Account Manager Team Lead

This role combines leadership responsibilities with hands-on account management, ensuring the team achieves its sales and client relationship goals. The ideal candidate will have a passion for mentoring, a proven track record in account management, and the ability to drive business growth.

Key Responsibilities

• Lead, mentor, and support two Account Managers, fostering a collaborative and high-performing team culture.
• Set clear objectives and performance targets for the team, monitoring progress and providing constructive feedback.
• Conduct regular one-on-one meetings and team huddles to ensure alignment with company goals.
• Facilitate professional development opportunities for team members.

Account Management

• Manage a portfolio of key clients, building strong relationships and acting as their primary point of contact.
• Develop tailored solutions to meet client needs, driving customer satisfaction and retention.
• Proactively identify upselling and cross-selling opportunities to maximize account potential.
• Resolve client issues and concerns promptly and effectively.

Strategic Planning

• Collaborate with senior leadership to define team strategies and goals.
• Analyze market trends, client feedback, and competitor activity to identify new opportunities for growth.
• Contribute to the development of sales strategies and initiatives to increase revenue.

Reporting and Analysis

• Monitor team performance through KPIs and other metrics, preparing regular reports for senior management.
• Utilize CRM tools to track client interactions, opportunities, and outcomes.
• Provide insights and recommendations to enhance team and individual performance.

Requirements

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred).

Experience

• Minimum of 5 years in account management, with at least 2 years in a leadership or mentoring role.
• Proven experience managing and growing client relationships in the software or technology sector.
• Familiarity with CMMS or SaaS products is highly desirable.

Skills

• Exceptional leadership and coaching abilities.
• Strong interpersonal and communication skills, both written and verbal.
• Strategic thinker with a results-driven approach.
• Proficiency in CRM software (e.g., Salesforce, HubSpot).
• Ability to multitask and prioritize in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Flexible working arrangements.

If you’re ready to take on this exciting leadership role and contribute to the success of MEX Software, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to by 17th January 2025.

MEX Software is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

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