Aquatics Delivery Manager

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We are looking for people to join our team and play their own crucial part in the dynamic world of State Sport Centres. Our people and our venues are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just facilities; we\’re the driving force behind sport and recreation enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community. Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration.

About the role:

We are seeking a dynamic and experienced Aquatics Delivery Manager to lead our Aquatics department. This remit for the role encompasses Learn to Swim, Children’s and Schools Programs, Swim Squad, and Aquatic Operations (lifeguards). The Aquatics Delivery Manager will ensure the delivery of high-quality, commercially sustainable programs aligned with the SSCT priorities, values, and vision. This role includes financial management, service quality, risk management, customer experience and optimisation of our aquatic assets.

A bit about you, you bring:

• Proven leadership and people management experience preferably in a sporting, event or venue environment
• Strong knowledge of health, safety and risk management practices
• Exceptional stakeholder engagement, communication, and negotiation skills
• A results-orientation in your leadership with a focus on continuous improvement

As Aquatics Delivery Manager your primary responsibilities will include:

• Developing and delivering high quality aquatic programs meeting the needs and expectations of the range of aquatic users and hirer groups
• Ensuring exceptional customer experience while managing risk and safety
• Driving culture improvements within aquatic teams
• Coordinating training needs and maintain mandatory qualifications
• Maintaining positive relationships with external stakeholders
• Addressing programming inefficiencies and recommend solutions
• Developing a customer-centric service culture
• Managing and reporting against budget profit & loss
• Overseeing performance and development of aquatic programs team members and direct reports
• Collaborating with SSCT teams in ensuring quality, safe, accessible aquatic programming and outcomes

Required skills and Qualifications:

Required:

• Significant experience in multi-program management (preferably within a sporting/aquatic environment)
• Strong business and commercial acumen
• Demonstrated time management skills and ability to manage competing priorities
• Strong attention to detail and communication skills
• Well-developed supervisory and conflict resolution skills
• Confident computer skills, including operational application across the Microsoft suite
• Victorian Employee Working with Children Check
• First Aid/CPR Qualifications
• Teacher of Water Safety
• Teacher of Water Safety extensions

Why is this a great place to work?

You will love working at the State Sports Centres. Here’s just a few reasons why:

• Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on gym membership
• Discounted access to holiday programs and creche for dependents
• Flexible working arrangements
• You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world class events, as well as community sport and recreation
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team of people who are great to work with.
• Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best

How to apply:

Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don\’t delay in applying. For further information please contact Abigail Grant, Talent Acquisition Business Partner +61 3 9926 1358

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.

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