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- Aufgaben: Lead and inspire the team at WaterMarc as the Assistant Centre Manager.
- Arbeitgeber: Join Belgravia Leisure, Australia's fastest-growing leisure organization with 250 locations.
- Mitarbeitervorteile: Enjoy free access to the Leisure Centre and a clear career pathway.
- Warum dieser Job: Make a real difference in a supportive team while developing your leadership skills.
- Gewünschte Qualifikationen: 3+ years in facility management, with relevant certifications like First Aid and CPR.
- Andere Informationen: We celebrate diversity and support accessibility needs in our recruitment process.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
VIC, WaterMarc Banyule – Greensborough 3088
- Great career pathway with an entrepreneurial organisation
- Opportunity to make a real difference in a supportive team
- Free access to the Leisure Centre
We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their Assistant Centre Manager at WaterMarc … If that is you, read on!
About the Centre
WaterMarc Banyule is the largest multi-purpose aquatic and recreation facility located in Victoria\’s northern region and is managed by Belgravia Leisure on behalf of the Banyule City Council. WaterMarc has a fully equipped health club, Coaching Zone, multiple group fitness studios, childcare facilities, 50 m Olympic pool, warm water exercise pool, programs pool, water slides, splash park, spa, sauna, and steam room. We also cater for birthday parties with a healthy option cafe.
The Role
Reporting directly to the Centre Manager, the role of the Assistant Centre Manager is to ensure the smooth operation of the facility in accordance with operational practices, contractual requirements, quality systems, legislative regulations, and industry guidelines. The Assistant Centre Manager will drive a customer-centric approach to the provision of programmes and services while establishing and maintaining strong relationships with key stakeholders.
You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention, and profitability through the development of channel strategies, customer insights, and the implementation of local and national sales through lead generation plans. The Assistant Centre Manager position will be the eyes and ears for the Centre Manager by demonstrating exceptional leadership qualities, a high level of integrity, and commitment to their team members and the local community.
Succeeding in this position will in turn align you with Belgravia’s career succession plan into a Centre Manager’s role. This role may require the successful incumbent to work weekends and some additional hours during peak seasonal periods.
Key Accountabilities
- Management of large Aquatic operations and Health and Fitness team.
- Ensuring that the team of site staff are operating effectively to deliver a safe, patron-friendly site always open for use.
- Management of sales, retention, guest experience, customer service, and health and fitness.
- Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
- Ensure that the physical appearance of the site is faultless and ensure that the site is maintained to high safety standards. Aim for a model site with zero injuries.
- Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards.
- To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads while ensuring to provide professional service to both existing and prospective members.
- Financial management experience, particularly around sales and growth of memberships.
- Experience in leading recreation and aquatic facility teams.
- Working with Children (or equivalent).
- National Police Check.
- Current First Aid Certificate (Level 2).
- Current CPR Certificate.
- Pool Lifeguard Certificate.
*If you do not have these certificates, you must be willing to obtain.
- 3 plus years’ experience in assisting/managing and operating a facility in the leisure or other comparable service-related industry.
- Aquatics industry experience.
- Cert 4 in fitness or equivalent.
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group is looking for the best and brightest to assist with taking the organisation into the future.
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in the leisure industry, we want to hear from you!
We are committed to providing a child-safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with a disability. We\’re happy to adjust our recruitment process to support accessibility needs – reach out to us at
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Assistant Centre Manager - Leisure Centre Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Assistant Centre Manager - Leisure Centre
✨Tip Number 1
Familiarize yourself with the specific operations of aquatic and recreation facilities. Understanding the unique challenges and opportunities in this environment will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Belgravia Leisure or similar organizations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and coach others will resonate well with the hiring team.
✨Tip Number 4
Show your passion for community engagement and customer service. Discuss any initiatives you've led that improved customer experiences or community involvement, as this aligns with the role's focus on patron-friendly operations.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Assistant Centre Manager - Leisure Centre
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Centre Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in managing leisure facilities or similar roles. Emphasize your leadership qualities, customer service skills, and any financial management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your commitment to providing excellent customer experiences. Mention specific examples of how you've successfully led teams or improved operations in previous roles.
Highlight Relevant Certifications: List any relevant certifications such as First Aid, CPR, or Pool Lifeguard Certificates prominently in your application. If you are willing to obtain these certifications, mention this in your cover letter.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Leadership Skills
As an Assistant Centre Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts.
✨Understand the Customer-Centric Approach
Familiarize yourself with customer service best practices and be ready to discuss how you would enhance the customer journey at WaterMarc. Highlight any previous experience in improving customer satisfaction.
✨Know the Facility Inside Out
Research WaterMarc Banyule thoroughly. Understand its facilities, programs, and community impact. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Financial Management Questions
Since financial management is key to this role, be prepared to discuss your experience with sales growth and membership retention strategies. Bring specific examples of how you've contributed to financial success in previous roles.
