Assistant Manager - Front Office | Mercure Gold Coast Resort

Assistant Manager – Front Office | Mercure Gold Coast Resort

Front Office & Guest Services (Hospitality & Tourism)

Full time

$73,347.50 per annum + superannuation + benefits

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.

Job Description

Assistant Manager – Front Office

Reporting to the Resort’s Rooms Division Manager, the Assistant Manager – Front Office role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager.

WHAT YOU WILL BE DOING:

• Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
• Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
• Lead by example when attending to guest requests.
• Be proactive and resourceful.
• Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
• Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
• Assist with the preparation of rosters and timesheets in line with the Award requirements.
• Be a support to all areas of the Resort, helping and guiding in peak times to eliminate potential issues.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A naturally confident personality, able to approach people and initiate conversation.
• Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
• An outcome-driven approach to performance and results, striving to achieve excellence.
• Experience in Opera PMS and Microsoft Suite.
• Current First Aid & CPR, and Responsible Service of Alcohol certificates.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
• Previous supervisory or management experience within a Hotel or Resort’s Front Office department.
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

Additional Information

WHAT IS IN IT FOR YOU?

• Managerial Salary paid in line with the Hospitality Industry General Award 2020 + Superannuation.
• Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy .
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.
• Daily meals provided on shift and free car parking.

This is a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.

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