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- Aufgaben: Lead aftersales operations, focusing on service, technical support, and customer satisfaction.
- Arbeitgeber: Join a progressive premium passenger vehicle importer based in Sydney.
- Mitarbeitervorteile: Be part of a dynamic leadership team and engage in impactful projects.
- Warum dieser Job: Shape the future of aftersales while driving business growth and improving customer retention.
- Gewünschte Qualifikationen: 5+ years in aftersales at a senior level, strong project management, and leadership skills required.
- Andere Informationen: Collaborate with regional teams and be hands-on with daily operations.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Role Overview:
We represent a well-established and progressive passenger vehicle importer within the premium segment, who are currently seeking to appoint an Aftersales Director to lead their Service, Technical, Parts & Accessories operations. Based in the Sydney head office, reporting to the Managing Director, the successful candidate will form part of the Senior Leadership team and will be responsible for delivering excellence in all areas of aftersales operations, aftersales retention strategies, warranty, training and technical support, customer satisfaction and Parts & Accessories sales and profitability.
Responsibilities:
Key to the success of the role will be the proven ability to:
- Drive the strategic development of the brand from an Aftersales perspective
- Be an integral part of the Senior Leadership Team
- Manage and mentor a high performing team
- Create initiatives which increase customer retention and improve efficiencies
- Provide the retailers with the environment to be profitable
- Work closely with the retailer partners in improving the efficiency, productivity and performance of their businesses
- Ability to be hands on with the daily delivery, supporting the health and hygiene factors whilst working on the strategy for the long term
- Oversee the delivery of technical projects
- Collaborate with the Asia Pacific Regional team and global initiatives
- Collaborate with field managers to roll out network initiatives
Candidate Profile:
- Minimum 5 years\‘ experience in a passenger vehicle importer/distributor overseeing Aftersales at a senior executive level nationally
- Strong project management and leadership skills
- Strategic thinker with a close eye on the daily operational delivery
- Technically savvy with DMS systems and digital solutions
- Proficient in managing performance through people
- Proficient in data analytics and data management
- Confident communicator with strategic insight and strong personal presence/gravity
Why Join?
- Be part of a dynamic group of Directors and a Leadership team who drive culture and performance
- Lead impactful projects driving business growth
- Engage in Asia Pacific Regional and global initiatives
- Shape the future of Aftersales and Technical operations
Ready to drive performance? Apply now by submitting your current CV or call Sharon Henderson on 0413 131 124 for a confidential discussion.
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Automotive Aftersales Director Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Automotive Aftersales Director
✨Tip Number 1
Make sure to highlight your experience in managing aftersales operations within the premium segment. This will show that you understand the unique challenges and opportunities in this market.
✨Tip Number 2
Demonstrate your strategic thinking by preparing examples of how you've successfully driven customer retention initiatives in previous roles. This will illustrate your ability to contribute to the company's growth.
✨Tip Number 3
Showcase your leadership skills by discussing how you've mentored high-performing teams. This is crucial as you'll be part of the Senior Leadership team, and they will want to see your capability in guiding others.
✨Tip Number 4
Familiarize yourself with the latest trends in digital solutions and DMS systems. Being technically savvy will set you apart, especially since the role requires a hands-on approach to daily operations.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Automotive Aftersales Director
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Automotive Aftersales Director position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your minimum 5 years of experience in aftersales at a senior executive level. Provide specific examples of how you've driven strategic development and improved customer retention in previous roles.
Showcase Leadership Skills: Demonstrate your project management and leadership skills in your application. Mention any experience managing high-performing teams and how you have mentored others to achieve their goals.
Communicate Your Strategic Insight: Use your cover letter to convey your strategic thinking abilities. Discuss how you can contribute to the Senior Leadership Team and provide insights on improving operational delivery and profitability.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Leadership Skills
As an Aftersales Director, you'll be part of the Senior Leadership Team. Be prepared to discuss your experience in managing and mentoring high-performing teams, and provide examples of how you've driven strategic initiatives in previous roles.
✨Demonstrate Strategic Thinking
Highlight your ability to think strategically while also being hands-on with daily operations. Prepare to discuss specific strategies you've implemented that improved customer retention and operational efficiency.
✨Familiarize Yourself with DMS Systems
Since the role requires technical savvy with DMS systems and digital solutions, make sure you can speak confidently about your experience with these technologies. Be ready to discuss how you've used data analytics to drive performance.
✨Communicate with Confidence
As a confident communicator, you should be able to convey your strategic insights clearly. Practice articulating your thoughts on how to enhance customer satisfaction and profitability in aftersales operations.
