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- Aufgaben: Lead customer-first strategies and oversee multi-year plans across various business functions.
- Arbeitgeber: Join a leading national brand with 35+ years in the Australian market, fostering collaboration and innovation.
- Mitarbeitervorteile: Enjoy a culture of respect, open communication, and opportunities for professional growth.
- Warum dieser Job: Be a key player in enhancing customer experiences and driving business growth in a dynamic environment.
- Gewünschte Qualifikationen: Requires a Bachelor's degree, 15+ years of leadership experience, and expertise in financial management.
- Andere Informationen: Candidates should submit a Cover Letter detailing relevant experience.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
General/Business Unit Manager (CEO & General Management)
Full time
The Company
Leading national brand with over 35+ years experience working in the Australian market. Offering a culture built on fostering collaboration and an inclusive environment, where respect and open communication drive innovation and continuous improvement.
The Opportunity
This well-known brand is seeking a Chief Customer Officer (CCO) to lead its customer-first strategy. This newly created role, reporting directly to the CEO, will play a pivotal role in overseeing the development and execution of multi-year plans across Retail, Marketing, Store Development, Visual Merchandising, and E-Commerce Sales.
With a strong focus on achieving both financial and operational goals, the CCO will lead teams to create innovative strategies that drive growth, optimise operations, and foster cross-functional collaboration. This leadership will be key to ensuring the business delivers exceptional customer experiences across all channels, leading to a stronger market position and increased profitability.
Your Responsibilities
- Design and implement multiyear strategies to achieve long-term growth, customer loyalty, and financial performance goals
- Drive the seamless integration of physical retail, e-commerce, and digital platforms to deliver a unified omni-channel experience
- Establish key business priorities in alignment with organisational objectives and ensure their successful execution across all touchpoints
- Lead and inspire retail store teams to deliver exceptional customer service, operational excellence, and sales growth
- Develop and implement operational frameworks to optimise in-store performance and ensure consistency in brand standards
- Oversee store management strategies, including recruitment, training, safety, wages and performance evaluation of retail teams
- Develop and oversee marketing strategies that enhance brand equity, drive customer acquisition, and foster retention
- Utilise data-driven insights to improve marketing ROI and deliver targeted personalised customer engagement initiatives
- Champion innovative campaigns that resonate with evolving consumer needs and market dynamics
- Establish and maintain best-in-class operational processes across all customer-facing functions to ensure efficiency and scalability
- Implement key performance metrics to measure success and identify opportunities for continuous improvement
- Champion cost-efficiency initiatives that enhance profitability without compromising the customer experience
- Develop, manage, and report on financial plans, ensuring alignment with overall corporate objectives
- Drive accountability for achieving revenue, profitability, and expense management targets across marketing, retail, and e-commerce divisions
- Monitor and analyse performance metrics, adapting strategies to achieve financial goals
- Oversee the planning and execution of new store openings, ensuring on-time and within-budget completion
- Drive innovation in visual merchandising through updated product displays and planogramming to enhance customer engagement, sales and strengthen brand presence
- Manage store portfolio optimisation, ensuring strategic placement and operational efficiency
- Lead, mentor, and develop high-performing teams across all customer-facing functions
- Promote cross-functional collaboration to align objectives and drive unified strategies
- Foster a culture of innovation, accountability, and customer focus throughout the organisation
About You
- Bachelor’s degree in business administration, marketing, or related field; MBA or equivalent preferred
- Minimum 15 years of leadership experience in marketing, retail operations, e-commerce, or customer experience, with a track record of successful multiyear strategy development and execution
- Expertise in financial management, including P&L accountability, budgeting, and forecasting
- Proven ability to lead and execute complex, large-scale projects while ensuring operational excellence
We kindly ask candidates to review the requirements of the position listed in this job ad and include a Cover Letter outlining experience meeting this selection criteria.
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CCO Chief Customer Officer Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: CCO Chief Customer Officer
✨Tip Number 1
Make sure to highlight your experience in leading customer-first strategies. This role is all about creating exceptional customer experiences, so be ready to discuss specific examples of how you've successfully implemented similar strategies in the past.
✨Tip Number 2
Familiarize yourself with the latest trends in omni-channel retailing. The CCO will need to integrate physical and digital platforms seamlessly, so showing your knowledge in this area can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your financial management skills, especially in relation to P&L accountability and budgeting. This position requires a strong grasp of financial performance, so being able to demonstrate your expertise here is crucial.
✨Tip Number 4
Emphasize your leadership style and how you inspire teams to achieve operational excellence. The ability to lead and mentor high-performing teams is key for this role, so be ready to share your approach to team development and collaboration.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: CCO Chief Customer Officer
Tipps für deine Bewerbung 🫡
Tailor Your Cover Letter: Make sure to craft a compelling cover letter that specifically addresses the selection criteria mentioned in the job description. Highlight your relevant experience in leadership, marketing, and customer experience.
Showcase Your Achievements: In your CV, focus on quantifiable achievements from your previous roles. Use metrics to demonstrate how you have successfully driven growth, improved customer experiences, or optimized operations.
Align with Company Values: Research the company’s culture and values. In your application, reflect how your personal values align with their commitment to collaboration, innovation, and customer focus.
Highlight Leadership Experience: Emphasize your leadership experience, particularly in managing cross-functional teams and executing large-scale projects. Provide examples of how you have inspired teams to achieve exceptional results.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Strategic Vision
As a Chief Customer Officer, you'll need to demonstrate your ability to design and implement multi-year strategies. Prepare to discuss specific examples of how you've successfully developed and executed long-term plans in previous roles.
✨Highlight Cross-Functional Leadership
This role requires strong collaboration across various departments. Be ready to share experiences where you led cross-functional teams to achieve common goals, particularly in retail, marketing, and e-commerce.
✨Emphasize Data-Driven Decision Making
The company values data-driven insights for improving customer engagement and marketing ROI. Prepare to discuss how you've utilized data analytics in past roles to inform your strategies and drive results.
✨Demonstrate Financial Acumen
With responsibilities including financial management and P&L accountability, it's crucial to showcase your expertise in budgeting and forecasting. Be prepared to discuss how you've managed financial plans and achieved profitability targets in your previous positions.
