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- Aufgaben: Supervise direct sales and customer service at our cellar door and online.
- Arbeitgeber: Join Bondar Wines, a family-owned winery in McLaren Vale known for its quality wines.
- Mitarbeitervorteile: Enjoy flexible hours, a supportive team, and the chance to work in a vibrant environment.
- Warum dieser Job: Perfect for wine lovers wanting to grow their skills in a fun, engaging atmosphere.
- Gewünschte Qualifikationen: Looking for responsible, reliable candidates with a passion for customer service and wine.
- Andere Informationen: Availability during busy holiday periods is required; immediate start available.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
We are looking for a Cellar Door and Direct Sales Supervisor to join our team at Bondar Wines in McLaren Vale.
Bondar is one of McLaren Vale’s leading modern wineries. We are a family-owned wine business with a small team who we value highly. Our vision is to make wines that are bright, structured, mid-weight, yet concentrated in flavour, and with a savoury element. Our wines are sourced from our home vineyard as well as from great sites around McLaren Vale and the Adelaide Hills, and they are made in our onsite winery.
We are looking to welcome a wine-loving customer service professional into our team, to take over the hands-on role of supervising direct sales both within our small cellar door and via online channels. You will work directly with the owners of the business to grow DTC sales, customer awareness and retention.
The right candidate will be responsible and reliable, someone who can take initiative and is able to work independently as well as alongside the rest of our group. The position’s hours are flexible, but we would see the role being between 3-5 days per week (and that must include at least one weekend day per week). Availability over the busy Christmas/New Year’s period is required.
Duties of the role include:
- Hosting tastings and providing all aspects of exceptional customer care and service both within our cellar door and with our online DTC customers.
- Responsibility for the wine club – promoting and growing the club, driving new memberships, organising the two major shipments each year, being the point of contact for our wine club members, and working together with management to create and execute member benefits and events.
- Being the point of contact for external events and off-site tastings, and organising and hosting these events.
- Liaising with regional associations and partners, attending famils and meetings on behalf of Bondar Wines.
- Updating and collating cellar door marketing materials.
- Stock control and management.
- Creating and implementing systems and practices within cellar door to enhance customer experience and the general running and organisation of our tasting facility and our DTC customer experience generally.
- Taking control of the end-to-end process of shipping for all direct customer orders.
There is also an opportunity to do some winery or vineyard work in the quieter times of cellar door if this is of interest.
Applications will be assessed and shortlisted as they arrive, the role is available to commence immediately.
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Cellar door and Direct Sales Supervisor Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Cellar door and Direct Sales Supervisor
✨Tip Number 1
Familiarize yourself with Bondar Wines and its offerings. Understanding our unique wine styles and the story behind our family-owned business will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer interactions in previous roles. Highlight any experience you have in direct sales or wine-related environments to stand out.
✨Tip Number 3
Be ready to discuss your ideas for promoting the wine club and enhancing customer experiences. We value initiative, so think about creative strategies that could drive membership growth and engagement.
✨Tip Number 4
Since the role requires flexibility, be prepared to discuss your availability, especially during busy periods like Christmas and New Year’s. Showing that you can commit to the schedule will make you a more attractive candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Cellar door and Direct Sales Supervisor
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Cellar Door and Direct Sales Supervisor position at Bondar Wines. Understand the key responsibilities and required skills, such as customer service excellence and wine knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, sales, and any previous roles in the wine industry. Emphasize your ability to work independently and as part of a team, as well as your initiative.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for wine and customer service. Mention specific experiences that demonstrate your suitability for the role, such as hosting events or managing customer relationships.
Showcase Your Availability: Clearly state your availability in your application, especially regarding flexible hours and commitment during the busy Christmas/New Year’s period. This will show your willingness to meet the company's needs.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Passion for Wine
Make sure to express your love for wine and the industry during the interview. Share any relevant experiences you have with wine tasting, vineyard visits, or even personal collections. This will demonstrate your genuine interest in the role and align with Bondar Wines' vision.
✨Highlight Customer Service Skills
Since the role involves exceptional customer care, be prepared to discuss your previous customer service experiences. Provide specific examples of how you've handled challenging situations or gone above and beyond for customers, especially in a sales context.
✨Demonstrate Initiative and Independence
Bondar Wines values candidates who can take initiative and work independently. Prepare to share instances where you've successfully managed projects or tasks on your own, showcasing your reliability and responsibility.
✨Discuss Flexibility and Availability
Be upfront about your availability, especially regarding weekends and the busy Christmas/New Year’s period. Showing that you understand the demands of the role and are willing to accommodate them will reflect positively on your candidacy.
