Children and Family Services Manager

Management (Community Services & Development)

Full time

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose-driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

About the Role

The Children and Family Services (CAFS) Manager is responsible for providing operational management, program integration, implementation of evidence-based programs, and sector reform across a suite of programs across Victoria. The role ensures high quality, innovative practice in line with the organisation’s strategic initiatives and drives the delivery of targeted services, to improve outcomes for vulnerable children, youth, families, and individuals across the Western and Northern metropolitan areas of Melbourne.

The CAFS Manager oversees the teams across the family violence (therapeutic recovery and PUV response interventions) and family services (Integrated Family Services and Family Preservation and Reunification Response) programs, providing high quality service delivery and performance whilst working closely with the wider organisation to deliver on the Mission, Vision and Values of Baptcare.

About You

You are passionate about continuing to grow your career in the Family and Community Services space coming from a leadership role. Solutions-focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals.

You will ideally bring the following:

1. Tertiary Qualifications in Social Work, Psychology, Counselling, or other relevant Human Services qualification and/or experience
2. Experience in people management and leadership, with a minimum of 3 years managing a large team within the sector

Key Selection Criteria

1. A sophisticated understanding of the complexity of Child protection, out of home care, family violence and the family support services system and the issues involved in providing services to statutory clients
2. Demonstrated ability to foster learning, inquiry and innovation
3. Demonstrated evidence-informed understanding of child development and the impact of trauma and violence on adults, children and young people
4. Proficient people manager, including ability to supervise, coach and develop staff
5. Strong strategic leadership and employee management skills to lead, mentor and develop programs and teams to deliver on strategic objectives
6. Strong commercial acumen and business development skills
7. Demonstrated understanding of evidence informed/based programs and service implementation
8. Ability to adjust to constantly changing situations while maintaining focus on delivery and follow-through
9. Strategic, politically astute, with a good understanding of key external organisations, how they operate and make decisions
10. Knowledge of, and experience in working within a funding environment
11. High level of self-awareness and resilience and the ability to manage multiple demands and prioritise accordingly
12. Strong computer skills and use of full suite of Microsoft office
13. Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans
14. Ability to think strategically, work creatively, effectively and in an innovative manner
15. Ability to adapt to changing environments while maintaining and promoting client-centred practices
16. Highly developed skills in the ability to diagnose needs, trends and opportunities and subsequently design and implement changes that strengthen program and client outcomes
17. Commitment to quality service provision and ongoing continuous quality improvement activities
18. Demonstrated initiative and accountability to take a self-starting approach to leadership, management, and maintaining responsibility for own actions
19. Stakeholder management and the ability to coach on the building of strong, credible relationships with local movements and networks, government associations, business leaders and other relevant stakeholders internally and externally
20. Excellent communication skills, in written and verbal English, highly impactful influencing, negotiation, persuasion and problem-solving skills
21. Alignment and commitment to Baptcare’s Mission, Vision, and Values

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

1. Work with a supportive and dynamic team.
2. A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
3. Career and development opportunities.
4. Access to confidential counselling and support services.
5. Flexible working within a local community.
6. Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

Click \’Apply Now\‘ to submit your application.

Only short-listed applicants will be contacted.

1. Applicants must have the right to work in Australia.
2. The successful applicant will be required to undergo a National Criminal History check.
3. Driver’s licence and own reliable vehicle

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

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