Customer Experience Coordinator / Stock Control Support

Customer Experience Coordinator / Stock Control Support

Join Our Team in a rare and unique dual-role opportunity

We’ve proudly served the Gold Coast and Scenic Rim communities at Hinterland Toyota for over 25 years. As an award-winning dealership representing Australia\’s most trusted automotive brand, we seek a dynamic, people-focused individual to fill a rare dual role. This opportunity will see you seamlessly balancing two essential functions: Customer Experience Coordinator and Stock Control Support.

This position combines 60% customer relationship management and 40% Stock Control Admin support. It could be your role if you thrive in a varied and evolving environment and love building connections with people while ensuring smooth processes.

As a thriving business, we’re looking to invest in people here to join our growing journey. We recognise and reward hard work and offer genuine opportunities by promoting from within to develop your automotive career truly.

About the Role

Reporting to our Marketing, Communications & Loyalty Manager.

As the Customer Experience Coordinator & Stock Control Support, you’ll be instrumental in driving customer satisfaction across all areas of the dealership. You’ll work closely with our leadership team to implement strategies that ensure Hinterland Toyota continues to deliver the exceptional service our customers have come to expect. Your duties include but are not limited to:

Key Responsibilities:

Customer Experience Coordinator

1. Lead the charge in customer satisfaction: Drive exceptional customer experiences across all dealership areas, ensuring every interaction is positive, seamless, and memorable.
2. Foster a culture of service excellence: Motivate and inspire our customer-facing teams to take ownership and be accountable for delivering high levels of service and customer satisfaction.
3. Resolve customer complaints with empathy: Act as a trusted liaison between customers and internal teams, resolving issues swiftly and professionally while maintaining solid relationships.
4. Collect and analyse customer feedback: Use data-driven insights to identify areas of excellence that need improvement, ensuring the dealership is continuously evolving.
5. Implement action plans for improvement: Lead conflict resolution efforts and implement plans to address recurring issues, measuring success to drive ongoing improvements.
6. Empathetic approach: Ensure all customers feel heard, valued, and respected, providing a warm, professional experience at every touchpoint.

Stock Control Support

1. Coordinate stock orders: Work alongside the Stock Controller, ensuring timely and accurate stock movements within the dealership and smooth and efficient operations.
2. Organizational efficiency: Caretake essential administrative tasks related to stock control as delegated, including data entry, job cards, reporting, and record-keeping, maintaining accuracy and attention to detail.
3. Timely execution: Thrive under pressure by meeting deadlines and ensuring stock accuracy with minimal disruption to the flow of operations.
4. Support and liaise with internal teams: Assist with internal communications/directives related to stock, working collaboratively to ensure efficient processes.
5. Adaptability: Provide support with ad-hoc tasks as required, contributing to the ongoing success of stock control functions.

What We’re Looking For

1. A minimum of 3 years in a high-impact customer service role is essential. Previous dealership experience is highly advantageous.
2. A genuine love for people, with the ability to listen, empathise, and act with integrity to resolve issues.
3. Detail-oriented with strong organisational skills and the ability to manage workloads and priorities autonomously.
4. Strong communication skills, both written and verbal, with the ability to manage customer interactions with empathy and professionalism.
5. Proficient computer skills, including experience with MS Office Suite, Dealer Management Systems and CRM Platforms.
6. Adaptability and problem-solving skills, with the ability to prioritise and manage multiple tasks simultaneously.
7. On Show: A polished presentation with an always-on mindset.

Work Schedule

1. Full-time: Monday to Friday, 8 AM – 4 PM. Great work/life balance with no Weekends or Public Holidays.

What We Offer

1. Positive Work Environment: A collaborative team culture.
2. Training & Development: Ongoing training from Toyota and internal resources.
3. Social Opportunities: Join our Social Club for annual events.
4. Employee Assistance Program: Access to free, confidential support services for personal and work-related issues, including nutrition and financial advice.
5. Career Advancement: We offer long-term growth opportunities and succession planning within our expanding dealership network.

Ready to Join Us?

If you’re excited about a career in the automotive industry and believe you’d be an excellent fit for our Team, we’d love to hear from you.

To apply, please send a cover letter explaining why you want to join the team and tackle this role, along with an up-to-date resume.

All applications will be treated with confidentiality. Only shortlisted candidates will be contacted.

We are proud to be an equal opportunity employer and celebrate diversity in our workplace.

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