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- Aufgaben: Lead a dynamic customer support team and enhance user experiences.
- Arbeitgeber: Join a groundbreaking fitness platform by Coach Mark Carroll and Lauren Simpson Fitness.
- Mitarbeitervorteile: Be part of an innovative venture with growth opportunities and a passionate team.
- Warum dieser Job: Make a real impact in the fitness industry while developing your leadership skills.
- Gewünschte Qualifikationen: 2+ years in customer support; fitness experience is a plus.
- Andere Informationen: Work closely with industry leaders and drive operational improvements.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Supervisors/Team Leaders (Call Centre & Customer Service)
Full time
About the Business: An exciting new venture is set to launch soon, combining the expertise of Coach Mark Carroll and Lauren Simpson Fitness. This groundbreaking platform will offer personalised training, nutrition guidance, and comprehensive workout plans, all designed to empower individuals to achieve their best selves. With a mission to revolutionise the fitness industry, this venture is poised to make high-level fitness accessible to everyone through its innovative approach.
About the Role: The People Plugin is proud to partner with this new venture to find a dedicated Customer Experience Team Leader. In this pivotal role, you’ll work closely with the General Manager to oversee the customer support team, streamline operations, and ensure seamless experiences for all users. You’ll play a critical role in building efficient processes, driving team performance, and delivering exceptional service aligned with the business’s mission to transform lives through fitness.
Key Responsibilities:
- Lead and manage a small, high-performing customer support team, including offshore staff.
- Develop and maintain Standard Operating Procedures (SOPs) for onboarding and customer interactions.
- Collaborate with the General Manager to identify and implement operational improvements.
- Ensure a consistent and positive customer experience by managing feedback and identifying solutions to enhance satisfaction.
- Assist in creating KPIs and monitoring adherence through regular updates to leadership.
- Oversee administrative tasks, including scheduling, task tracking, and internal communications.
Experience & Skills:
- 2+ years of experience in customer support, operations, or a related role (experience in the fitness industry is a plus).
- Strong organisational skills with the ability to manage competing priorities.
- Proven experience in process improvement (e.g., SOPs, workflows).
- Familiarity with tools like Google Workspace, Asana, and CRM systems (e.g., Gorgias); knowledge of DRIP and WooCommerce is a bonus.
- Excellent written and verbal communication skills.
- Passion for fitness and a proactive, problem-solving mindset.
Why Join This Venture? This is your chance to join a passionate team leading innovation in the fitness industry. Work closely with industry leaders to drive growth, build a high-performing team, and make a real impact on customer success. If you’re ready to grow your career in a fast-paced and rewarding environment, we want to hear from you!
How to Apply: Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to this exciting new venture. Please contact Xanthe at for more information.
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Customer Experience Team Leader Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Experience Team Leader
✨Tip Number 1
Familiarize yourself with the fitness industry and its customer service standards. Understanding the unique challenges and expectations in this sector will help you demonstrate your passion and knowledge during the interview.
✨Tip Number 2
Highlight your experience in process improvement and team management. Be ready to discuss specific examples of how you've streamlined operations or enhanced customer experiences in previous roles.
✨Tip Number 3
Prepare to showcase your familiarity with tools like Google Workspace, Asana, and CRM systems. If you have experience with DRIP and WooCommerce, make sure to mention it, as it could set you apart from other candidates.
✨Tip Number 4
Demonstrate your proactive problem-solving mindset by thinking of potential challenges the customer support team might face and how you would address them. This will show your readiness to take on the role and contribute to the team's success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Experience Team Leader
Tipps für deine Bewerbung 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter to reflect your passion for fitness and your experience in customer support. Highlight specific examples of how you've led teams or improved processes in previous roles.
Showcase Relevant Experience: In your resume, emphasize your 2+ years of experience in customer support or operations. If you have experience in the fitness industry, be sure to mention it prominently.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both customers and team members.
Express Your Passion for Fitness: Convey your enthusiasm for the fitness industry in both your cover letter and resume. Mention any personal experiences or achievements related to fitness that align with the company's mission to transform lives.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share any personal experiences or insights that demonstrate your commitment to a healthy lifestyle, as this aligns with the company's mission to transform lives through fitness.
✨Highlight Your Leadership Experience
Discuss your previous experience in leading customer support teams. Provide specific examples of how you managed team performance, developed SOPs, and implemented operational improvements to enhance customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully identified and resolved customer issues. Highlight your proactive approach and how it contributed to a positive customer experience, showcasing your ability to think on your feet.
✨Familiarize Yourself with Relevant Tools
Since familiarity with tools like Google Workspace, Asana, and CRM systems is important, be ready to talk about your experience with these platforms. If you have knowledge of DRIP and WooCommerce, mention it as an added advantage.
