Director, Portfolio Delivery

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• Employment Type: Full Time, continuing role as Director, Portfolio Delivery within UNSW IT
• Excellent salary package, including generous superannuation and leave loading
• Location: Kensington campus in NSW (Hybrid Flexible Working)

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University’s teaching, research and industry engagement. Our priorities are to drive innovative technology architectures and be a trusted advisor and service partner to the University to enable its ambitious digital aspirations.

This role has responsibility for overseeing the planning, delivery and monitoring of the programs and projects and related portfolio services that make up the University’s technology and digital strategies. As part of this responsibility, the role will be responsible for establishing and maintaining a body of knowledge and best practice disciplines for IT project management and driving their use for IT projects across UNSW. This will be done in line with relevant guidance from the Enterprise Project Management Office (EPMO). Importantly it retains a focus on portfolio management and the associated emphasis on managing to outcomes and actively resolving delivery issues. This role leads four teams including IT Project Management Office (ITPMO), IT Project Governance & Assurance, IT Testing Services, and IT Vendor & Commercial, as well as running the recruitment processes that source those resources. The role needs to work closely with peer Directors across UNSW IT to:

• support their accountabilities in relation to project delivery
• initiate intervention and corrective action where required with appropriate consensus-based decision making
• drive practice adoption right across the University

Accountabilities for this role include:

• Manage the project prioritisation frameworks aligned to the strategy
• Manage a rolling three-year masterplan exercise
• Create roadmap artefacts that communicate the IT portfolio plans clearly to stakeholders across the University
• Actively advise the IT Executive Team on the delivery agenda (what, why, when…of projects)
• Support the Deputy CIO in developing and monitoring IT project budgets and forward planning – analysing financial data, including project budgets, risks, and resource allocation and providing financial reports and budget outlines to Executives.
• Actively advise the IT Executive Team on dependencies and constraints across the portfolio and recommend solutions
• Manage resource scheduling for all resources involved in IT projects, liaising with senior peers across the University as appropriate
• Manage program/project risks and issues – identify and agree on priorities and mitigating actions
• Manage and embed (into delivery teams) the project delivery knowledge repository
• Manage, embed (into delivery teams) and maintain appropriate fit-for-purpose delivery methodologies, tools and templates
• Provide governance oversight to the entire program portfolio including maintaining six IT Portfolio Steering Committees
• Ensure that an appropriate benefits framework is in place and provide timely reporting of benefits realization
• Manage and provide timely and consistent program/project level reporting
• Manage arrangement with suppliers of Project Delivery Resources and Testers
• Manage the performance of vendors within the Professional Services domain in line with the commercially agreed outcomes and ownership for Strategic Vendor service improvement.
• Manage the resource pool including on-boarding and assist with resource planning
• Lead an engaged and thriving team – including developing, managing and engaging team members and driving a strong customer centric culture – Lead work to develop and maintain a workforce management plan to grow people and lift skills and capabilities in line with meeting the needs for the delivery of services – Mentor and develop leadership team through clear objectives, excellent feedback, and strong training programs – Ensure a culture of continuous improvement, collaboration within the team.
• Lead implementation of UNSWIT’s strategy and plans as part of the ITET – Maintain a strong understanding of the Higher Education and relevant industry, building collaborative links with higher education and industry partners to ensure UNSW IT is at the forefront of digital innovation -Proactively contribute to the IT Executive Team to help shape and implement technology strategy, planning and priorities – Together with colleagues in the IT Executive Team, lead a culture of collaboration, people centred service and continuous improvement, championing professional standards, innovation and professional method.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Who you are:

• Demonstrated portfolio leadership experience
• Experience managing and governing the performance of third-party suppliers, ensuring strategic value is realised
• Demonstrated leadership and stakeholder management at senior leadership levels and in complex matrix environments.
• Strong experience leading and motivating a team of senior IT professionals to deliver the key customer requirements in line with the IT service model.
• Solution focused with the ability to demonstrate high levels of negotiation and consultation expertise.
• Demonstrated superior interpersonal and communication skills focusing on customer satisfaction using customer centric approaches to customer management.
• Sound understanding and knowledge of the tertiary education sector, trends and challenges desirable
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc)
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

To ensure your application stands out, please:

• Submit a concise CV (2–3 pages) that highlights your career history, key responsibilities, and major achievements.
• Include a cover letter addressing the who you are section, that explains why you’re applying for the position and how your skills and experience align with the role
• Before applying, we encourage you to carefully review the position description to understand the key requirements. This is your opportunity to demonstrate why you’re the candidate we should be talking to.

How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.

Applications close: Tuesday 27th Jan at 11.30pm

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

The University of New South Wales (UNSW) is one of Australia\’s leading research and teaching universities.

Established in 1949, UNSW has expanded rapidly and now has more than 52,000 students, including more than 14,000 international students from over 130 different countries. UNSW offers more than 300 undergraduate and 600 postgraduate programs.

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