Duty Manager(s) | Melbourne (multiple venues)

Duty Manager(s) | Melbourne (multiple venues)

Woods & Co Recruitment are on the hunt for experienced and professional Duty Manager(s) to join a team of operational leaders across some of Melbourne’s most iconic sports and aquatics centres. If you’re a proactive problem-solver with a knack for operational oversight, safety management, and on-the-ground leadership, this is your chance to make a lasting impact.

As a Duty Manager, you’ll be the go-to escalation point for incidents, emergencies, and operational issues during venue operating hours. Your role will entail ensuring customer and staff safety, managing risks, and supporting the overall day-to-day operations of the site. This is an exciting opportunity for an experienced leader who thrives in a fast-paced, dynamic environment.

What\’s in it for you?

• A competitive & above industry average salary.
• Full-time permanent role with long-term growth opportunities.
• Benefits include free membership, parking, access to facilities, etc.
• Be part of Melbourne\’s most renowned sports and aquatics centres.
• Access to industry-recognised training and internal qualifications.
• Lead a supportive, motivated, and vibrant team.

What do you do?

• Ensure the daily safety and security of staff, patrons, and facilities.
• Act as the primary escalation for operational issues.
• Exercise decision-making authority to maintain operational flow & patron safety.
• Respond to and manage incidents, risks, and emergency situations.
• Serve as Chief Warden in emergencies.
• Conduct pre-opening safety checks.
• Address customer complaints and concerns.
• Lead and motivate the team to achieve operational goals.
• Mentor and develop staff, fostering a positive and inclusive workplace.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Act as a representative of the venue, liaising with clients, suppliers, and authorities.

What do you need?

• Previous experience managing teams within the hospitality, sports, or events industry.
• Strong leadership, interpersonal, and decision-making skills.
• Knowledge of safety, security, and risk management protocols.
• Proficiency in Microsoft Office Suite and incident management systems.
• Experience in crowd control, event risk management, and customer service resource allocation.
• Qualifications desired, can be obtained leading into the position:
• Current First Aid Certificate, Pool Lifeguard Certification, CPR & Advanced Resuscitation, First Aid (Asthma & Anaphylaxis), Current Working with Children Check, RSA, Australian Driver\’s Licence.

If you\’re ready to step into a dynamic, fast-paced role with real leadership responsibility, apply now! Take the next step in your career and make a difference in Melbourne\’s best sports and aquatics centres.

If you\’re as passionate about this position as we are then please don\’t delay and APPLY NOW! We are interviewing immediately! To find out more about this position please contact:

• Aydin on 0458 521 724 or email at .
• Shea on 0407 163 529 or email at .

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.

*You will only be contacted if you are shortlisted and meet the above requirements.

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