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- Aufgaben: Lead the Front Office team and ensure guest satisfaction daily.
- Arbeitgeber: Join the award-winning Sebel Melbourne Docklands, a top-notch hotel.
- Mitarbeitervorteile: Enjoy discounted accommodation, F&B options, and free parking.
- Warum dieser Job: Be part of a dynamic team in a casual yet professional environment.
- Gewünschte Qualifikationen: 5+ years in hospitality, 2+ years in a supervisory role, and leadership skills required.
- Andere Informationen: Opportunity for ongoing training and career growth within Accor.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Front-Office Assistant Manager (Duty Manager)
The award-winning Sebel Melbourne Docklands is looking for its next superstar Assistant Manager – Front Office , to join us on a full-time basis . Joining a small team of Front Office professionals, the assistant manager will handle guest’s arrival and departure, respond courteously to guests’ requests, act as a hotel representative in the absence of senior management, and manage the day-to-day operations of the Front Office team.
To be successful in this role, you will need:
- 5 years or more experience in the hotel industry
- 2 years or more experience as a supervisor of Front-Office or any similar role in the hotel industry
- PR/Citizen of Australia
- Good leadership skills
- Knowledge of PMS system – Opera
Important and essential duties may include, but are not limited to, the following:
- Show efficiency in constantly striving to provide total customer satisfaction.
- Take initiative to ensure that interactions with our customers are positive and productive, calling the Front Office Manager/General Manager if difficulties cannot be addressed through empowerment.
- Be familiar with and handle all Front Office and Night Audit administration.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Apply decisions to reach a win-win situation on behalf of the Hotel and the customer.
- Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest.
- Establish ongoing On Job Training Programs within the department to meet Brand and Service Standards.
- Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards/Procedures Manual, and Accor Policy Manuals.
- Complete all duties and ensure a concise handover.
- Provide guidance, support, and leadership to internal staff.
- Monitor training and offer guidance to staff while on shift.
As part of this Accor franchise property, you will have access to:
- Accor discounted accommodation rates
- Discounted F&B options
- Complimentary parking or close to public transport (Free Tram Zone)
- Opportunity to work in a casual yet professional environment
If this is the opportunity you are looking for, apply today.
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Front-Office Assistant Manager (Duty Manager) Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Front-Office Assistant Manager (Duty Manager)
✨Tip Number 1
Familiarize yourself with the Opera PMS system, as it's crucial for managing front office operations. Consider taking a short online course or tutorial to brush up on your skills and show your commitment to mastering the tools of the trade.
✨Tip Number 2
Highlight your leadership experience during the interview. Prepare specific examples of how you've successfully managed a team or resolved conflicts in previous roles, as this will demonstrate your capability to lead the Front Office team effectively.
✨Tip Number 3
Research the Sebel Melbourne Docklands and its customer service philosophy. Understanding their brand values and service standards will help you align your responses and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of the Sebel Melbourne Docklands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Front-Office Assistant Manager (Duty Manager)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the hotel industry, especially your supervisory roles. Emphasize your leadership skills and familiarity with PMS systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle guest interactions positively. Mention specific examples from your past experiences that demonstrate your problem-solving skills.
Highlight Relevant Experience: In your application, clearly outline your 5+ years of experience in the hotel industry and detail your previous roles, particularly any supervisory positions. This will help the hiring team see your qualifications at a glance.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Sebel Melbourne Docklands. Mention how you align with their commitment to customer satisfaction and your eagerness to contribute to the team's success.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Leadership Skills
As a potential Assistant Manager, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or resolved conflicts, showcasing your capacity to guide and support staff effectively.
✨Familiarize Yourself with PMS Systems
Since knowledge of the Opera PMS system is essential for this role, make sure to brush up on your understanding of it. If possible, mention specific features or functionalities you are familiar with during the interview to highlight your readiness for the position.
✨Emphasize Customer Satisfaction
The role requires a strong focus on customer satisfaction. Be prepared to discuss how you've previously handled guest complaints or challenges, emphasizing your proactive approach to ensuring positive experiences for customers.
✨Understand the Brand Standards
Research the Accor Brand Standards and familiarize yourself with their service expectations. During the interview, refer to these standards and express your commitment to upholding them, demonstrating that you align with the company's values and goals.
