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- Aufgaben: Join us as a Guest Service Agent, delivering top-notch service to our guests.
- Arbeitgeber: Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites.
- Mitarbeitervorteile: Enjoy discounted hotel stays, career development, and team activities.
- Warum dieser Job: Grow your skills in a supportive team environment while making guests feel at home.
- Gewünschte Qualifikationen: Customer service experience and a passion for hospitality are essential.
- Andere Informationen: Full availability for a 7-day rotating roster is required.
Das voraussichtliche Gehalt liegt zwischen 24000 - 36000 € pro Jahr.
We have an opportunity to join one of our wonderful Gold Coast properties in the role of Guest Service Agent.
About the Role
As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.
You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.
Your key responsibilities
- Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.
- Promote and up-selling hotel facilities and services through solid product and service knowledge.
- Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.
To be successful in this role you will have
- Experience in customer service.
- A passion for the hospitality industry.
- Impeccable grooming and presentation.
- Ability to work in a team environment and under pressure.
- Similar experience in a 4-star or 5-star hotel (desirable).
- Full availability to work a 7-day rotating roster.
Why Meriton Suites?
- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally
- Base + Super + 17.5% Annual leave loading for award-based employees
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- ‘Merit Academy’ our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all new starters
If you would like to be considered for this opportunity, please click on the Apply Now tab below.
Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.
Your application will include the following questions:
- Do you have customer service experience?
- How many years\‘ experience do you have as a guest services agent?
- Which of the following statements best describes your right to work in Australia?
- Are you available to work on a rotating roster?
- What\’s your preferred work type?
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Guest Service Agent – Gold Coast Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Guest Service Agent – Gold Coast
✨Tip Number 1
Familiarize yourself with the specific services and facilities offered by Meriton Suites. This knowledge will not only help you in promoting these services effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've successfully handled guest requests or resolved issues, as this will showcase your ability to deliver service excellence.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role emphasizes collaboration with various departments, think of instances where you've worked effectively in a team, especially under pressure, to ensure smooth operations.
✨Tip Number 4
Be flexible and show your willingness to work a rotating roster. Employers appreciate candidates who are adaptable, so express your availability and readiness to meet the demands of the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Guest Service Agent – Gold Coast
Tipps für deine Bewerbung 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous customer service experience in your application. Provide specific examples of how you have delivered excellent service and handled guest requests effectively.
Show Your Passion for Hospitality: Express your enthusiasm for the hospitality industry in your cover letter. Mention any relevant experiences that showcase your dedication and passion for providing exceptional guest experiences.
Demonstrate Teamwork Skills: Since teamwork is crucial in this role, include examples in your application that illustrate your ability to work collaboratively with others, especially in high-pressure situations.
Answer Application Questions Thoughtfully: Take your time to answer the application questions thoroughly. Be honest about your experience and availability, and ensure your responses align with the requirements outlined in the job description.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent customer service and how it drives you to excel in roles like the Guest Service Agent.
✨Demonstrate Teamwork Skills
Since teamwork is crucial in this role, prepare examples of how you've successfully worked in a team environment. Discuss any challenges you faced and how you collaborated with others to overcome them, showcasing your ability to thrive under pressure.
✨Know the Property and Services
Research the Gold Coast property and familiarize yourself with its facilities and services. Being able to discuss these in detail will not only show your initiative but also your readiness to promote and up-sell effectively during your time as a Guest Service Agent.
✨Prepare for Common Interview Questions
Anticipate questions related to your customer service experience and availability for a rotating roster. Be ready to provide clear, concise answers that reflect your qualifications and willingness to meet the demands of the role.
