Head of Strategic Accounts

Enhance your strategic account management skills to devise bespoke transport solutions that solidify customer partnerships to deliver mutually beneficial commercial outcomes.

The ethos of the organisation
Our client prides itself on its ability to develop innovative solutions for complex supply chain and logistics operations. With a loyal, growing customer base whose requirements evolve at speed, they design solutions that integrate seamlessly with their operations. A close-knit organisation with an environment that is underpinned with care and connectivity, they set the benchmark for truly consultative supply chain partnerships across Australia.

The Role
Based in Melbourne’s southeast, the Head of Strategic Accounts partners key Consumer customers to ensure mutually beneficial outcomes are delivered through bespoke transport solutions. You will enhance your leadership, strategic account management and commercial skills to deliver innovative customer solutions to align with commercial ambitions. Leveraging your strategic approach, you will focus on enhancing customer experience to solidify loyalty and retention to foster long-term client relationships.

This hands-on and transformative role will suit an ambitious, hungry and strategic AM ready to step up and create innovative transport & logistics solutions to deliver meaningful impact for their customers.

Key responsibilities include;

1. Partner the GM/C-level teams in developing/executing tailored customer success strategies
2. Deliver consistent, incremental revenue growth across the entire customer portfolio
3. Implement best practices for customer success including customised onboarding processes, engagement and proactive support strategies
4. Continuously evolve success metrics and KPIs to measure performance and overall commercial outcomes
5. Build, coach and inspire a team of account managers to maximise performance
6. Act as the voice of the customer ensuring feedback and insights are communicated across the organisation

The ideal applicant will possess;

1. Proven track record of delivering revenue growth in a strategic AM role
2. Deep appreciation for/success in solution orientated sales approaches
3. Exceptional relationship management and influencing skills
4. A passion to lead and inspire teams to deliver consistent commercial outcomes
5. Data-driven mindset with a commitment to process improvement
6. Strategic planning and organisational skills
7. Experience in Domestic Freight and/or Healthcare Logistics highly regarded

What’s on offer;

1. A strategic commercial leadership role within a reputable transport organisation
2. Competitive salary with lucrative annual performance bonuses and incentives
3. Ability to shape the market strategy across the consumer sector
4. Flexible working models that allow balance between work and life
5. A great place to work whereby people’s wellbeing and professional development are prioritised

We encourage you to tell us a little bit about yourself and apply now to learn more about this rare opportunity to make meaningful impact in a growing Australian business.

hireQ and its clients are equal opportunity employers committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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