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- Aufgaben: Lead a team to provide top-notch IT support and resolve tech issues swiftly.
- Arbeitgeber: Join Montagu Group, a national brand known for its commitment to excellence.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Warum dieser Job: Be part of a supportive culture that values innovation and teamwork.
- Gewünschte Qualifikationen: Strong tech skills and leadership experience are essential; communication is key!
- Andere Informationen: Opportunity to work with emerging technologies and improve processes.
Das voraussichtliche Gehalt liegt zwischen 42000 - 60000 € pro Jahr.
Helpdesk Team Lead – Join a National Company.
The Opportunity:
As the Helpdesk Team Leader for this National, well-known brand, you are responsible for providing day-to-day IT support to employees, ensuring that issues are resolved quickly and efficiently to minimize disruptions to the business.
This role requires a strong technical background, excellent communication skills, and an ability to lead and motivate team members.
Key Responsibilities:
- Respond to and resolve helpdesk tickets related to hardware, software, and system issues in a timely manner, ensuring minimal disruption to end-users.
- Ensure helpdesk team resolves tickets within agreed-upon SLA.
- Supervise and train helpdesk casuals, ensuring they have the necessary skills and knowledge to provide excellent support.
- Provide clear and effective communication with end-users to resolve technical problems and deliver a high level of customer satisfaction.
- Assist in training employees on the use of IT systems and devices, promoting self-service solutions to reduce ticket volume.
- Perform troubleshooting and diagnostics for technical issues, providing support, resolution, and guidance on level 1-3 issues and escalating more complex problems to senior team members when necessary.
- Manage IT assets, including tracking hardware, software, and device inventories.
- Ensure that devices and corporate applications are regularly updated and patched in line with company policies and security standards.
- Assist in IT procurement, including purchasing, reviewing, and ensuring timely renewal of contracts and licenses.
- Assist with monitoring systems and alerting channels to identify potential issues and resolve them promptly.
- Contribute to maintaining a shared knowledge base of troubleshooting tips, FAQs, and guides to assist colleagues and end-users.
- Generate regular reports on helpdesk ticket volume, resolution times, and other key performance indicators.
- Analyse data to identify trends, bottlenecks, and opportunities for improvement.
- Conduct research into emerging technologies and best practices to identify opportunities.
If this sounds like the opportunity you would like to explore, please apply with an updated resume.
Looking forward to hearing from you!
The Team at Montagu Group
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Helpdesk Team Lead - Join a National Company. Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Helpdesk Team Lead - Join a National Company.
✨Tip Number 1
Familiarize yourself with common helpdesk tools and ticketing systems. Being well-versed in these platforms will not only help you understand the day-to-day operations but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your technical knowledge, especially around hardware and software troubleshooting. The more confident you are in resolving issues, the better you'll be able to lead your team and support end-users effectively.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in training or mentoring others. Highlighting your ability to motivate and develop team members will set you apart as a strong candidate for this role.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to customer satisfaction and SLA adherence. Having concrete examples ready will demonstrate your problem-solving skills and commitment to maintaining high service standards.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Helpdesk Team Lead - Join a National Company.
Tipps für deine Bewerbung 🫡
Tailor Your Resume: Make sure to customize your resume to highlight your technical background and leadership experience. Emphasize any previous roles where you managed a helpdesk or provided IT support.
Showcase Communication Skills: In your cover letter, provide examples of how you've effectively communicated with end-users to resolve technical issues. Highlight your ability to explain complex concepts in simple terms.
Demonstrate Problem-Solving Abilities: Include specific instances in your application where you successfully resolved helpdesk tickets or improved processes. This will showcase your troubleshooting skills and proactive approach.
Highlight Team Leadership Experience: Discuss your experience in supervising and training team members. Mention any strategies you've used to motivate your team and ensure high levels of customer satisfaction.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your technical background in detail. Highlight specific experiences where you resolved complex IT issues, and be ready to explain your troubleshooting process. This will demonstrate your capability to handle the technical demands of the role.
✨Emphasize Leadership Skills
Since this position involves leading a team, share examples of how you've successfully managed or motivated team members in the past. Discuss your approach to training and supervising others, as well as how you ensure high performance within your team.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you will need to assist end-users who may not have a technical background. Show that you can convey information clearly and effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to resolve helpdesk tickets under pressure, and be ready to walk the interviewer through your thought process and actions.
