Individual Giving Specialist

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Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.

Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities.

We are one of Australia’s most trusted charities and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

The Role

We have an exciting opportunity for an Individual Giving Specialist to join our Fundraising and Philanthropy team based in Kew. This is a hybrid role, working in a full-time capacity.

Reporting to the Fundraising Manager, you will assist with the development, execution, and optimisation of large-scale omni-channel fundraising campaigns and the development of strong and lasting relationships with supporters for Guide Dogs Victoria.

Role Responsibilities

Individual Giving

• Produce three annual fundraising appeals
• Manage the editorial content and production of the donor newsletter
• Support the Fundraising Manager in developing the individual giving acquisition strategy – online and offline
• Support the development and management of campaigns to acquire new donors through a variety of acquisition channels including direct mail, telemarketing, SMS, email and digital

Regular Giving

• Support the development and management of regular giving acquisition campaigns including telemarketing, digital lead acquisition and reactivation, direct mail and SMS.
• Manage the regular giving donor journeys
• Manage the regular giving declines process
• Liaise with agencies who support regular giving activity

CRM and eMail

• Knowledge of Salesforce including managing and building reports, creating, and using dashboards, and processing purchase orders
• Actively participate in developing, implementing and contributing to department objectives and Guide Dogs Victoria’s strategic plan.

Budget Management and Reporting

• Contribute to the development and track performance of the department’s annual budget.

Team Interaction

• Promote organisational values.

Administration and Other

• Provide accurate written information including clear and informative reports and communications.

Compliance

• Follow all Guide Dogs Victoria policies, procedures and systems.

Qualifications, Knowledge, Skills and Experience

• Bachelor\’s degree in a relevant field such as business, marketing, or communications
• And/or 5+ years’ experience in direct marketing
• 3-5 years managing agencies and suppliers
• Knowledge of fundraising – Individual Giving and Regular Giving – especially acquisition
• Proven experience in large scale fundraising campaigns – acquisition and retention
• Increased retention and levels of engagement in an existing donor base
• Achieved/exceeded annual income targets
• Managing and tracking financial targets
• Pipeline and budget management with proven results in meeting/exceeding revenue targets.
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and compelling manner
• Experience and demonstrated passion for, and involvement with the not-for-profit sector.

Important

We are an equal opportunity employer who is known for providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applicants of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages to apply for our roles.

We are committed to making workplace adjustments and to support candidates through the recruitment and selection process. Please reach out to our team at if you require reasonable adjustments to be applied.

Mandatory Safety Screening Checks

This role requires the successful candidate to complete and receive a clear result for National Police Check, Working with Children Check and if required, further compliance checks based on the position requirements.

All employees are also required to comply with COVID-19 vaccination requirements as a condition of their employment. Vaccination evidence or valid medical exemption must be provided prior to your commencement date.

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