IT Portfolio Demand Manager

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The communities we serve are at the heart of our operations.

Part of Downer Group, our Social Infrastructure and Citizen Services (SI&CS) business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand\’s essential public assets, facilities and community services. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.

Join us on the journey

We currently have an opportunity for an IT Portfolio Demand Manager to join our team, based in Adelaide, Sydney or Melbourne. This role is responsible for overseeing and aligning IT demand, portfolio planning and prioritisation, ensuring initiatives are routed to the correct delivery pathway and that demand is reported on and reviewed in line with defined governance. This role involves close collaboration with business units, IT teams, and other stakeholders to prioritise and manage initiative intake, assess feasibility, as well as responsibility for tracking benefit realisation across the SI&CS PMO portfolio.

What you\’ll do

The role has a broad remit, with key responsibilities outlined below:

• Act as the main liaison between business units and IT to capture and assess new project demands.
• Manage the intake process, including the evaluation, prioritization, and filtering of requests.
• Conduct regular reviews of new requests, ensuring alignment with strategic goals and available resources.
• Responsible for the demand management framework to improve visibility and control over IT project requests.
• Track, report, and communicate portfolio performance metrics, resource utilization, and ROI. Monitor and report benefits realisation of the initiatives that are delivered through the SI&CS portfolio.
• Implement and refine governance structures to improve portfolio performance and project alignment.

What you\’ll bring

• Experience in demand management, portfolio management, and IT strategy.
• Proficiency in portfolio management tools (e.g., Asana).
• Strong strategic thinking, communication, and stakeholder management skills.
• Demonstrated ability to balance and prioritise competing demands and complex project portfolios.
• Experience working within a governance framework and knowledge of ITIL, Agile, or other relevant methodologies.
• Experience with reporting benefits realisation would be advantageous.

More than anything, you\’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.

Why work for us?

Working for the Social Infrastructure and Citizen Services business unit means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You\’ll also find a range of benefits available such as:

• Training and development to support your career.
• Internal career opportunities across the Downer Group business.
• Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
• An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.

Downer Group is an employer that acknowledges and embraces the importance of our people\’s diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

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