Manager, Collections & Financial Assistance

Manager, Collections & Financial Assistance

MANAGER, COLLECTIONS & FINANCIAL ASSISTANCE

• Key leadership role in a business critical function.
• Accelerate your career with Mercedes-Benz Financial Services.
• Join an exciting, high performing automotive financial services business with the ability to work flexibly.

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers, from financing and insurance, through to a whole host of vehicle-related services.

As part of the global Mercedes-Benz Mobility AG organisation, we’re proud to be a driving force in the automotive sector. We’re firmly focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:

Best-in-class mobility services — customer-centric, seamless and flexible.

What’s in it for you?

We have an exciting opportunity to step-up, drive and lead our Collections & Financial Assistance team in our Mulgrave head office. This is a fast-paced role which forms part of the fundamental spine of our business operations. Reporting directly to the Head of Operations, the core focus of this leadership role is to drive a high-performing team culture, leading the team to success by achieving our KPI’s whilst adhering to our compliance requirements. Leading this team exposes you to excellent cross functional experience across many areas of the business, while working with key business stakeholders and developing our strategy. If this sounds like the role you’ve been looking for, we’d love to have you on board—we can make a difference together!

What you’ll do:

• Lead, coach and manage the Collections & Finance Assistance department ensuring the achievement of team targets and budgets, whilst adhering to our relevant policies and procedures and legislative requirements.
• Ensure the team operating rhythm is clearly defined, communicated, and delivered through a balanced combination of direct vs. Team Leader interactions such as 1:1, team meetings, call evaluations etc.
• Develop and implement strategies that align with business objectives whilst supporting customers facing financial difficulties.
• Build and maintain strong relationships with key senior stakeholders, to ensure an excellent level of service to our customers, retailers and external suppliers.
• Coordinate reporting and data analysis for Senior Management.
• Complete postmortem analysis, developing and implementing strategies to minimize future risk.
• Promote a strong compliance culture within our organization.

The skills we’re looking for:

• At least 3+ years of knowledge and experience in Collections ideally within the Banking & Finance industry within a call-centre environment is highly regarded.
• Essential to this role is people leadership experience; we require a passionate leader with at least 3+ years of demonstrated leadership experience, who can motivate and inspire our people.
• Effective stakeholder management is one of your strengths, and you recognize the power of solving complex problems with others.
• Experience in achieving business results in times of on-going change will also enable you to work effectively towards continuous improvement in Collections.
• Excellent time management skills, with a proven ability to manage competing priorities and perform well under pressure.
• Proven ability to remain calm in challenging situations, effectively managing conflict and influencing or negotiating when required.
• Understanding and ensuring compliance of legislative requirements is of the utmost importance.
• Sound capability and experience making data driven decisions is preferred.
• Tertiary qualification in Business, or Finance related discipline is highly regarded.

If you believe you’re the right person to take on this challenging and exciting leadership opportunity, please apply by Friday 20 December 2024.

About us as an employer

At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.

We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.

At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

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