Regional Customer Support Manager

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Liebherr’s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. Are you ready to join the team?

About the role

Looking for a challenge in a dynamic industry?
Do you excel at building strong relationships and leading winning teams? If so, this role is a perfect fit!

Liebherr is currently looking for a Regional Customer Support Manager to join our team in Perth. This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.

Skills & Duties

• Manage and develop a team of Product Support Advisors ensuring high-quality support for the customers.
• Provide ongoing training, mentoring, and professional development opportunities to team members.
• Identify potential product issues, providing status updates and progress reports to affiliates and customers.
• Document and report major events affecting truck performance and product reliability by mine site.
• Submit Engineering Change Requests (ECRs) to Engineering and follow up as necessary.
• Maintain monthly documentation of events impacting truck reliability and product status.
• Schedule post-commissioning meetings to report on haul truck quality and completeness.
• Review and address Product Improvement Reports (PIR) and create projects based on field data analysis.
• Collaborate with cross-functional teams to address systemic issues affecting product performance and customer satisfaction.

Qualification & Experience

• Bachelor\’s degree in Mechanical or Electrical Engineering
• Proficient in Microsoft Office and database software; capable of reading and interpreting hydraulic, electrical schematics, and structural drawings.
• Strong analytical skills to interpret data and resolve issues effectively.
• Travel domestically and internationally up to 50% of the time.
• Previous leadership experience

What we can offer you?

• Employee Benefits including: 10 weeks paid parental leave, 5 bonus leave days, ability to purchase leave, ability to access LSL early.
• Liebherr One Hub – Employee discount portal for great savings.
• Training programs and opportunities to ensure your continued growth.
• In house Soft Skills and Leadership training programs.
• Salary Sacrifice and Novated Car Lease Options
• Ongoing world class training and opportunities for upskilling
• $3000 Referral Program
• $1300 Health and Wellness Payment

Diversity and Inclusion

Diversity and Inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

How to apply – Join us and launch your career with Liebherr today!

Liebherr Australia would like to thank you for submitting your application.

Candidates are advised that interviews may commence before closing date.

Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Only Online Applications will be accepted

No agencies or third parties please.

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