Regional Technical Manager

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Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers\‘ uptime and productivity.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

VGA is seeking a skilled Regional Technical Manager to join our commercial team and provide expert technical support across our truck brands—Mack, Volvo, and UD – covering the Melbourne and Victoria region. In this pivotal role, you will lead efforts to drive continuous improvement, manage escalations, and ensure timely, efficient technical resolutions for our dealers and customers. Your goal will be to enhance customer satisfaction and uphold our uptime promise.

Key responsibilities include:

• Manage customer and dealer service support as well as breakdown functions within the designated Area of Responsibility.
• Build strong relationships with customers and dealers, conducting regular visits to understand needs and provide feedback on dealer network performance.
• Work closely with the Product Support and Service Market Development teams to enhance dealer operations and support service procedures.
• Oversee technical and commercial goodwill, managing warranty claims, service agreements, and resolving customer conflicts.
• Develop action plans based on customer feedback and support dealers with warranty matters and service operations.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Trade qualification in automotive or mechanical engineering.
• Proven track record in technical support or a similar role within the automotive or heavy vehicle industry.
• Strong business sense with the ability to make strategic decisions, balancing technical and commercial goals.
• Success in leading cross-functional teams in technical support, engineering, or operations.
• Skilled in developing service solutions, resolving complex issues, and managing customer conflicts.
• A customer-centric mindset, with a focus on fostering strong relationships.

What\’s in it for you?

• Work with one of the world\’s most iconic brands and be part of a reputation that has been earned over a century.
• Industry leading parental leave and support.
• A truly values-based organisation, inclusive workplace culture and passionate people shaping the world we live in.
• Benefits for applicable staff including access to Sonder (Wellbeing & Safety Partner) for employees and family members, education assistance, Service Awards, income protection, private health insurance, personal computer loans, option to purchase additional leave, additional superannuation.
• A strong commitment to safety and your health and wellbeing.

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

Apply Now, job advertising closes 11.59pm, 19th of January 2025.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group\’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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