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- Aufgaben: Lead change management and ensure compliance in enterprise service delivery.
- Arbeitgeber: Join eHealth Queensland, a key player in ICT for government and defense.
- Mitarbeitervorteile: Enjoy competitive salary, flexible work options, and career development opportunities.
- Warum dieser Job: Be part of a supportive team making a real impact in healthcare technology.
- Gewünschte Qualifikationen: Expertise in ITIL processes and experience with clinical applications required.
- Andere Informationen: Participation in on-call arrangements and potential site changes are expected.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Developers/Programmers (Information & Communication Technology)
Government – State (Government & Defence)
Full time
The successful candidate will lead changes required as per the roadmap, at the request of operations manager.
Role responsibilities:
- Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
- Ensure all changes are delivered on schedule, and as planned in regard to impact to clients.
- Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
- Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure.
- Lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
Key Capabilities, Knowledge and Experience:
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
- Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. Specifically, awareness of:
- PAS and Primary Healthcare systems
- Enterprise integration
- Pathology, Radiology and electronic prescribing systems
- PMI systems
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
Specific Working Conditions:
- Participation in on-call arrangements will be required for this position. Appropriate remuneration under the relevant award will apply.
- This position may be required to work at different sites.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Career training and development
To apply for this exciting opportunity, submit your resume and a cover letter or short statement (maximum 2 pages) online today.
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Senior Application Specialist Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Application Specialist
✨Tip Number 1
Familiarize yourself with the ITIL framework, especially in relation to service management processes like incident, problem, change, and release management. Being able to discuss your practical experience with these processes will show that you are well-prepared for the role.
✨Tip Number 2
Highlight your experience in managing clinical applications and their integration with business requirements. Be ready to provide examples of how you've successfully navigated complex service delivery environments in the past.
✨Tip Number 3
Demonstrate your ability to manage diverse activities across organizational boundaries. Prepare to discuss specific instances where you ensured service delivery met agreed service levels while maintaining a strong customer focus.
✨Tip Number 4
Showcase your interpersonal and communication skills by preparing to discuss how you've influenced decisions and collaborated with senior stakeholders. This will be crucial in demonstrating your fit for a leadership role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Application Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Application Specialist position. Make sure you understand the key responsibilities and required skills, especially around ITIL Service Management processes and managing clinical applications.
Tailor Your Resume: Customize your resume to highlight your relevant experience in change management, capacity planning, and service delivery. Use specific examples that demonstrate your expertise in managing complex enterprise information systems and your ability to meet service levels.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your skills and experiences align with the job requirements. Emphasize your interpersonal and communication skills, as well as your experience in negotiating service level agreements and working collaboratively with stakeholders.
Proofread Your Application: Before submitting your application, carefully proofread both your resume and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL framework, especially in relation to incident, problem, change, and release management. Be prepared to discuss how you've applied these processes in your previous roles.
✨Showcase Your Technical Expertise
Highlight your experience with clinical applications and their integration within complex service delivery environments. Be ready to provide specific examples of how you've managed these systems effectively.
✨Demonstrate Strong Communication Skills
Prepare to showcase your interpersonal skills. You may be asked to explain how you've influenced decisions or collaborated with senior stakeholders in the past. Use examples that illustrate your ability to negotiate and advise effectively.
✨Discuss Change Management Experience
Be ready to talk about your experience in managing diverse activities and priorities across organizational boundaries. Provide examples of how you've ensured service delivery meets agreed service levels while maintaining a strong customer focus.
