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- Aufgaben: Lead the design and development of customer data products to enhance experience.
- Arbeitgeber: Join a trusted water service provider impacting 1.8 million South Australians for over 165 years.
- Mitarbeitervorteile: Enjoy a diverse and inclusive workplace with opportunities for innovation and growth.
- Warum dieser Job: Make a positive difference in communities while working with cutting-edge data solutions.
- Gewünschte Qualifikationen: Tertiary qualifications in relevant fields and experience with customer data sources required.
- Andere Informationen: Applications encouraged from diverse backgrounds, including people with disabilities and Aboriginal peoples.
Das voraussichtliche Gehalt liegt zwischen 43200 - 84000 € pro Jahr.
Add expected salary to your profile for insights
Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.
Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.
For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.
In short, we make a positive difference to the lives of South Australians and the communities they live in every day.
About the job
We are seeking a Senior Customer Analytics Specialist to join our dynamic team within the Communications and Community Experience unit. In this role, you will lead the design and development of customer data products, implement data governance practices, and provide technical guidance across the organisation. Your expertise will empower stakeholders to harness the power of customer data, enhancing overall customer experience and operational efficiency.
In addition, your responsibilities will include:
- Lead the development, testing, and maintenance of data products. Ensure timely delivery and support performance reporting activities.
- Provide guidance on analytics toolsets, support data governance activities, and improve customer data literacy across the organisation.
- Develop actionable machine learning models, document technical guidelines, and manage data governance.
- Utilise agile methodologies to define user needs, prototype data products, and conduct workshops to prioritise features.
Your success in this role will come from:
- Tertiary qualifications in Business Management, Computer Science, Data Science, or a related field.
- Experience in managing and interpreting diverse customer data sources.
- Strong interpersonal skills with the ability to communicate complex technical information.
- Proficiency in SQL or similar coding languages.
- Expertise in data visualisation tools like Power BI or Tableau.
- Strong problem-solving and analytical skills.
- Familiarity with data integration/ETL tools and data governance platforms such as Collibra (Desirable).
- Experience with cloud-based analytics platforms like Azure (Desirable).
- Knowledge of design thinking and agile methodologies (Desirable).
To apply, click \’Apply\‘. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team at
Applications close 4pm, 13 January 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
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Senior Customer Analytics Specialist Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Customer Analytics Specialist
✨Tip Number 1
Familiarize yourself with the latest trends in customer analytics and data governance. This will not only help you understand the role better but also allow you to discuss relevant topics during your interview.
✨Tip Number 2
Showcase your experience with SQL and data visualization tools like Power BI or Tableau. Be prepared to share specific examples of how you've used these tools to drive insights and improve customer experiences.
✨Tip Number 3
Highlight your understanding of agile methodologies and design thinking. Discuss any past projects where you successfully implemented these approaches to enhance data product development.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Customer Analytics Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Analytics Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your experience aligns with the responsibilities outlined in the job description. Highlight your expertise in customer data products, analytics tools, and any relevant methodologies you are familiar with.
Showcase Relevant Experience: In your resume, emphasize your previous roles that involved managing customer data, developing machine learning models, or using data visualization tools like Power BI or Tableau. Use quantifiable achievements to demonstrate your impact.
Highlight Soft Skills: Since strong interpersonal skills are crucial for this role, make sure to include examples of how you've effectively communicated complex technical information to stakeholders in your past positions.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Data Expertise
Be prepared to discuss your experience with customer data sources and analytics tools. Highlight specific projects where you've successfully developed data products or implemented data governance practices.
✨Communicate Complex Ideas Simply
Since strong interpersonal skills are crucial, practice explaining complex technical concepts in a straightforward manner. Use examples from your past work to illustrate how you’ve communicated effectively with stakeholders.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of challenges you've faced in previous roles and how you approached solving them. This will showcase your analytical skills and ability to think critically under pressure.
✨Familiarize Yourself with Agile Methodologies
Since the role involves using agile methodologies, be ready to discuss your experience with agile practices. Consider sharing how you've defined user needs and prioritized features in past projects.
