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- Aufgaben: Lead operations for Australia and New Zealand, managing client expectations and account growth.
- Arbeitgeber: Foundever is a global leader in customer experience with 170,000 associates worldwide.
- Mitarbeitervorteile: Join a dynamic team with opportunities for professional growth and a focus on employee satisfaction.
- Warum dieser Job: Be part of a leadership team driving innovation and improving customer experiences for top brands.
- Gewünschte Qualifikationen: 10+ years in operational leadership, with strong communication and project management skills required.
- Andere Informationen: Candidates must pass a National Police Check and have the right to work in Australia.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
General/Business Unit Manager (CEO & General Management)
Full time
Global multinational in the BPO industry is hiring a Senior Director of Operations to join its leadership team! This position is responsible for managing operations as well as managing client expectations, new projects, and account growth. The office is located in Gold Coast.
What will you be doing?
- Accountable for managing operations pertaining to Australia and New Zealand clients;
- Accountable for managing account performance against revenue, profitability, contract metrics, and client expectations;
- Implement global best practices into the ANZ operations and work proactively with the global leadership team to continuously improve our ANZ operations;
- Proactively engage with our clients to articulate how we can co-operate to improve the customer experience or operational metrics;
- Work with the business development team to support new client opportunities and establish new teams to operationalize new programs;
- Develop, grow and maintain employee experience, capability, morale, and job satisfaction;
- Provide the training team with feedback and guidance to improve training outcomes;
- Provide the recruitment team with feedback and guidance to improve recruitment outcomes;
- Ensure timely and effective implementation and deployment of regional or global company initiatives within the specific accounts;
What are we looking for?
We are looking for candidates that are able to:
- Demonstrate proficient understanding of CX operating models both Globally and in ANZ;
- Demonstrate strong and effective verbal and written communication skills;
- Demonstrate the ability to successfully manage multiple projects simultaneously;
- Demonstrate excellent interpersonal, organizational, mediation, and negotiation skills;
- Develop trusted relationships with key clients and stakeholders;
- Have 10+ years’ experience in Operational leadership roles with at least 5 years of financial services experience;
MANDATORY REQUIREMENTS
All new employees are required to undergo and successfully pass an Australian Federal Police – National Police Check.
All candidates must have the right to live and work in Australia to apply for this role.
How do your skills match this job?
Sign in and update your profile to get insights.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years\‘ experience do you have as an Operations Director?
- Do you have a current Police Check (National Police Certificate) for employment?
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Senior Director Operations ANZ Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Director Operations ANZ
✨Tip Number 1
Familiarize yourself with the specific CX operating models used in Australia and New Zealand. Understanding these models will help you articulate how your experience aligns with the expectations of the role and demonstrate your ability to implement global best practices.
✨Tip Number 2
Network with professionals in the BPO industry, especially those who have experience in operational leadership roles. Engaging with current or former employees of Foundever can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple projects simultaneously. Highlighting your project management skills will be crucial, as this role requires juggling various client accounts and operational initiatives.
✨Tip Number 4
Be ready to showcase your interpersonal and negotiation skills during the interview process. This position involves developing trusted relationships with key clients and stakeholders, so demonstrating your ability to communicate effectively will set you apart.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Director Operations ANZ
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Director Operations ANZ position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to reflect your operational leadership experience, particularly in financial services. Emphasize your ability to manage multiple projects and client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of CX operating models and your experience in improving operational metrics. Use specific examples to demonstrate your achievements in previous roles.
Prepare for Application Questions: Be ready to answer questions regarding your right to work in Australia, your years of experience as an Operations Director, and your current Police Check status. Provide clear and concise responses.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Leadership Experience
Make sure to highlight your 10+ years of operational leadership experience, especially in financial services. Prepare specific examples of how you've successfully managed teams and projects, demonstrating your ability to lead effectively.
✨Demonstrate Your Understanding of CX Models
Be ready to discuss your knowledge of customer experience operating models, both globally and specifically in Australia and New Zealand. This will show that you understand the nuances of the market and can implement best practices.
✨Prepare for Client Engagement Scenarios
Think of scenarios where you've proactively engaged with clients to improve their experience or operational metrics. Be prepared to articulate these experiences clearly, as this role emphasizes client relationships.
✨Emphasize Communication Skills
Since strong verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly and concisely. Consider preparing a brief presentation on a relevant topic to showcase your communication abilities during the interview.
