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- Aufgaben: Lead the Front Office team and ensure exceptional guest experiences.
- Arbeitgeber: Join Novotel Brisbane South Bank, a vibrant hotel in the Cultural Precinct.
- Mitarbeitervorteile: Enjoy employee discounts, learning programs, and opportunities for growth.
- Warum dieser Job: Elevate your career while creating memorable experiences in a dynamic environment.
- Gewünschte Qualifikationen: Extensive Front Office experience and strong leadership skills required.
- Andere Informationen: Flexible shifts and a commitment to diversity and inclusion.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.
Since welcoming our first guests in 2018, we\’ve been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. At Novotel Brisbane South Bank, you\’ll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.
Company Description
Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.
Since welcoming our first guests in 2018, we\’ve been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. At Novotel Brisbane South Bank, you\’ll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.
Job Description
We have an exceptional opportunity for a seasoned hospitality professional to step into a leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, and reservations during shifts, while ensuring the delivery of unparalleled guest experiences.
In this role you will:
- Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.
- Drive the achievement of the hotel\’s key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.
- Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.
- Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.
Qualifications
To be successful in this position, you will need to be able to demonstrate competence in the following areas:
- Extensive Hotel Front Office Experience: Demonstrated experience in a senior Front Office leadership role.
- Leadership and Communication Skills: Proven leadership capabilities, effective team collaboration, and exceptional communication skills in English; proficiency in additional languages is advantageous.
- Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
- Comprehensive Local Knowledge: Deep understanding of Brisbane, especially South Brisbane, with the ability to recommend attractions and activities.
- Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.
Additional Information
What is in it for you?
- Join an award-winning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Discover the life that awaits you at Accor, visit
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Senior Duty Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Duty Manager
✨Tip Number 1
Familiarize yourself with the local area, especially South Brisbane. Knowing the best attractions and activities will not only impress during interviews but also show your commitment to providing exceptional guest experiences.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be prepared to discuss specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you turned a challenging situation into a positive guest experience. This will showcase your critical thinking abilities and guest-centric approach.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Emphasizing your willingness to work various shifts, including weekends and public holidays, will align with the expectations for this role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Duty Manager
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your extensive hotel front office experience in your application. Detail your previous roles, especially any senior leadership positions, and how they relate to the responsibilities of a Senior Duty Manager.
Showcase Leadership Skills: Demonstrate your proven leadership capabilities and effective team collaboration in your cover letter. Provide specific examples of how you've successfully led teams and communicated effectively in past roles.
Emphasize Problem-Solving Abilities: Include examples of how you've used critical thinking to solve problems and enhance guest experiences. This will show that you have a guest-centric approach, which is crucial for this role.
Local Knowledge: Mention your comprehensive local knowledge of Brisbane, particularly South Brisbane. Highlight any recommendations you can make for attractions and activities that would enhance guests' experiences.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Leadership Skills
As a Senior Duty Manager, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you successfully led a team or managed a challenging situation, highlighting your effective communication and collaboration skills.
✨Know the Local Area
Familiarize yourself with Brisbane, especially South Brisbane. Be ready to discuss local attractions and activities that you can recommend to guests, showcasing your comprehensive local knowledge and enhancing the guest experience.
✨Emphasize Guest-Centric Problem Solving
Prepare to discuss how you've handled guest complaints or special requests in the past. Highlight your critical thinking abilities and your approach to creating memorable experiences for guests, as this is crucial for the role.
✨Be Flexible and Adaptable
The role requires flexibility in working various shifts. Be prepared to discuss your availability and willingness to adapt to the needs of the hotel, demonstrating your commitment to providing exceptional service at all times.
