Auf einen Blick
- Aufgaben: Lead and inspire teams in service design, user research, and interaction design.
- Arbeitgeber: Join Services Australia to shape the future digital experience of government services.
- Mitarbeitervorteile: Enjoy a collaborative environment with opportunities for professional growth and impact.
- Warum dieser Job: Make a difference by improving user-centered government services and enhancing customer experiences.
- Gewünschte Qualifikationen: Experience in service design, user research, or interaction design is essential.
- Andere Informationen: Work under limited direction and have the chance to manage a team.
Das voraussichtliche Gehalt liegt zwischen 43200 - 84000 € pro Jahr.
Senior Service Designer, Senior Interaction Designer, Senior User Research
Full time
The Digital Product Design (DPD) Branch is responsible for shaping the future digital experience of the Services Australia ecosystem, including myGov. This is achieved through consistent and seamless design practices aimed at reaching the digital experience target state.
We are seeking dedicated and experienced professionals in service design, user research, and interaction design to lead and inspire our teams at Services Australia. These roles are crucial in ensuring our services are user-centred, effective, and accessible.
Service Designers research, develop, prototype and test service designs to ensure that services are designed in a way that creates optimal user and staff experience, and delivers business outcomes. Service Designers ensure the end-to-end experience is designed to meet the needs of users, reduce or solve pain points and create a consistent experience across all channels and touchpoints. They are strong advocates for improving government services, exploring opportunities from policy through to delivery, keeping the customer front and centre.
Senior Interaction Designers develop design concepts for digital products and services. They design, test and evaluate these solutions to ensure stakeholder and agency requirements have been met. They are able to interpret evidence-based research and incorporate this into their work ensuring the quality of design.
Senior User Research Officers play a central role in championing customers’ needs. They work collaboratively across the agency, to provide an understanding of the needs and experiences of customers, staff and third parties, to improve the customer experience and enable effective and efficient outcomes for government.
These roles work under limited direction of senior staff. They exercise initiative and make decisions based on judgement, skills and knowledge and may manage a team.
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Senior Service Designer, Senior Interaction Designer, Senior User Research Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Service Designer, Senior Interaction Designer, Senior User Research
✨Tip Number 1
Familiarize yourself with the Services Australia ecosystem and its digital products, especially myGov. Understanding the current user experience and identifying pain points will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your portfolio with examples of user-centered design projects. Highlight your role in the design process, particularly how you addressed user needs and improved service delivery.
✨Tip Number 3
Network with professionals in the field of service design and user research. Attend relevant workshops or webinars to connect with others and gain insights into best practices that you can bring to the role.
✨Tip Number 4
Prepare to discuss your approach to collaboration and leadership. These roles require working with diverse teams, so be ready to share examples of how you've successfully led projects or initiatives in the past.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Service Designer, Senior Interaction Designer, Senior User Research
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Senior Service Designer, Senior Interaction Designer, and Senior User Research roles. Tailor your application to highlight relevant experiences that align with these specific job functions.
Showcase Your Experience: In your CV and cover letter, emphasize your experience in service design, user research, and interaction design. Provide concrete examples of projects where you have successfully improved user experiences or delivered effective design solutions.
Highlight User-Centered Design: Demonstrate your commitment to user-centered design principles. Discuss how you have advocated for users in past projects and how you plan to continue doing so in your future work at Services Australia.
Tailor Your Application: Customize your cover letter to reflect your understanding of Services Australia's mission and values. Mention how your skills and experiences can contribute to shaping the future digital experience of their services.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your User-Centric Approach
Make sure to highlight your experience in user-centered design. Discuss specific projects where you successfully identified user needs and how you translated those insights into effective design solutions.
✨Demonstrate Your Research Skills
Be prepared to talk about your research methodologies. Share examples of how you've used qualitative and quantitative research to inform your design decisions, and how this has led to improved user experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face in the role and how you would approach them, particularly in a government context.
✨Emphasize Collaboration and Leadership
Since these roles involve working collaboratively and potentially leading teams, be ready to discuss your experience in team dynamics. Share examples of how you've inspired and guided others in your previous roles.