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- Aufgaben: Join our team to troubleshoot and resolve complex RF system issues.
- Arbeitgeber: Be part of a leading company in critical communications technology with over 50 years of experience.
- Mitarbeitervorteile: Enjoy flexible working options, health insurance, and a bonus scheme for your hard work.
- Warum dieser Job: Make an impact in advanced wireless communication while growing your technical skills in a supportive environment.
- Gewünschte Qualifikationen: 6+ years in technical support, with knowledge of RF systems and ITIL principles required.
- Andere Informationen: We value diversity and encourage applicants from all backgrounds to apply.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Help Desk & IT Support (Information & Communication Technology)
Are you an experienced Technical Support Engineer with a passion for RF systems? Our client is looking for a Senior Technical Support Engineer with experience with RF Systems to join their team who has been around for more than half a century!
As part of their technical support team, you\’ll use your expertise to troubleshoot, resolve, and provide guidance on complex issues, ensuring reliable operation and exceptional performance of advanced wireless communication systems.
Key Responsibilities:
- Fault-Finding and Troubleshooting: Diagnose and resolve technical issues across network and terminal components efficiently and accurately.
- Provision of Technical Information: Offer detailed guidance and support to customers, ensuring they understand system operations and best practices.
- Customer Report Generation: Produce clear and detailed reports outlining issues, resolutions, and system performance for clients.
- Component and Software Testing: Test and validate network components and software updates to maintain high system performance.
- ITIL-Aligned Incident and Problem Management: Use ITIL principles for organised and structured problem resolution.
- On-Call Support: Be available for scheduled on-call hours to provide critical technical assistance outside of regular business hours.
What You\’ll Bring:
- 6+ years of experience in a technical support role within ICT or wireless communications.
- Knowledge of Land Mobile Radio (LMR) technologies such as P25, DMR, conventional, trunking, and simulcast systems. Experience with LTE technologies is also beneficial.
- Experience with Radio Frequency (RF) systems and concepts is advantageous.
- Familiarity with ITIL Service Management principles to ensure structured support processes.
Non-Negotiables:
- A candidate that has hands-on/field experience in commissioning and functional testing of LMR radio site equipment (UHF and VHF). This includes Base Stations, RF combining systems (TX combining and RX multicoupler).
- Experience troubleshooting site related RF issues such as passive and active intermodulation, interference, and isolation issues.
Negotiables:
- Experience with troubleshooting end-to-end radio RF system issues – from the handheld or vehicle radio through to the radio site equipment through to the backend infrastructure. Note this doesn\’t need to be Tait technology specific experience, but candidates demonstrating logical troubleshooting processes would be the key here.
- Having knowledge of IP network functionality and troubleshooting.
- Level of experience with Unix (Ubuntu Linux specifically) operating systems and basic command sets.
- Flexible working options to maintain work-life balance.
- Recognition of performance with a discretionary bonus scheme.
- Comprehensive health insurance to support your wellbeing.
- The opportunity to work with a globally recognised leader in critical communications technology.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Senior Technical Support Engineer Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Technical Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with commissioning and functional testing of LMR radio site equipment. This is a non-negotiable requirement, so showcasing specific examples from your past roles can really set you apart.
✨Tip Number 2
Demonstrate your troubleshooting skills by preparing for potential technical scenarios that may come up during the interview. Being able to articulate your logical troubleshooting processes will be key in proving your expertise.
✨Tip Number 3
Familiarize yourself with ITIL principles if you haven't already. Understanding how to apply these principles in incident and problem management will show that you can contribute to structured support processes effectively.
✨Tip Number 4
Since the role involves on-call support, be prepared to discuss your availability and flexibility. Showing that you are willing to adapt to the needs of the team can make a positive impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Technical Support Engineer
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your 6+ years of experience in technical support, particularly within ICT or wireless communications. Mention specific technologies you have worked with, such as LMR and LTE.
Showcase Troubleshooting Skills: Detail your hands-on experience with fault-finding and troubleshooting RF systems. Provide examples of complex issues you've resolved and the logical processes you used to diagnose them.
Demonstrate ITIL Knowledge: Since the role requires familiarity with ITIL principles, include any relevant certifications or experiences that showcase your understanding of structured problem resolution and incident management.
Prepare a Strong Cover Letter: Craft a cover letter that not only summarizes your qualifications but also expresses your passion for RF systems and your commitment to providing exceptional technical support. Tailor it to reflect the company's values and mission.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with RF systems and LMR technologies. Highlight specific examples of troubleshooting complex issues and how you resolved them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand ITIL Principles
Since the role emphasizes ITIL-aligned incident and problem management, familiarize yourself with these principles. Be ready to explain how you've applied ITIL practices in previous roles to ensure structured support processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, especially those related to RF systems and network components.
✨Communicate Clearly and Effectively
As part of the role involves generating customer reports and providing guidance, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with clients and ensure they understand system operations.
