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- Aufgaben: Support clients by diagnosing incidents and ensuring service levels are met.
- Arbeitgeber: Join eHealth Queensland, a leader in ICT support and innovation.
- Mitarbeitervorteile: Enjoy competitive salary, flexible work options, and career development opportunities.
- Warum dieser Job: Be part of a dynamic team making a real impact in healthcare technology.
- Gewünschte Qualifikationen: Technical expertise in ICT management and excellent customer service skills required.
- Andere Informationen: Vaccination against specific diseases is mandatory for this role.
Das voraussichtliche Gehalt liegt zwischen 43200 - 84000 € pro Jahr.
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The successful candidate will provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Role responsibilities:
- Develop, maintain and work within procedures for the maintenance and support of one or more technical domains.
- Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
- Meet enterprise service levels by applying eHealth incident management processes.
- Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Specific Working Conditions:
- It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
- measles, mumps, rubella (MMR)
- varicella (chicken pox)
- pertussis (whooping cough)
- hepatitis B
- Participating in on-call arrangements may be a requirement of this position.
- Appropriate remuneration under the Award will apply.
- Reasonable travel as negotiated may be a requirement of this position.
- An open ‘C\‘ class driver\’s licence is desirable.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
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Senior Technology Officer Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Technology Officer
✨Tip Number 1
Make sure to highlight your technical expertise in ICT environments during the interview. Be prepared to discuss specific examples of how you've managed, configured, and monitored these systems.
✨Tip Number 2
Demonstrate your customer service skills by sharing experiences where you successfully resolved client issues. Emphasize your ability to work collaboratively and negotiate effectively with clients and team members.
✨Tip Number 3
Prepare to discuss your experience with incident management processes. Familiarize yourself with eHealth's specific protocols and be ready to explain how you would apply them to meet service levels.
✨Tip Number 4
Showcase your mentoring abilities by providing examples of how you've supported junior staff in the past. Highlight your interpersonal skills and how they contribute to a positive team environment.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Technology Officer
Tipps für deine Bewerbung 🫡
Tailor Your Cover Letter: Make sure to customize your one-page cover letter to highlight how your skills and experiences align with the responsibilities of the Senior Technology Officer role. Emphasize your technical expertise and customer service experience.
Showcase Relevant Experience: In your resume, clearly outline your previous roles that demonstrate your ability to manage ICT environments and deliver high-quality support. Use specific examples to illustrate your problem-solving skills and ability to meet service level agreements.
Highlight Communication Skills: Since well-developed oral and written communication skills are crucial for this position, include examples of how you've created documentation or reports in past roles. This will show your capability to maintain system documentation effectively.
Prepare for On-Call Requirements: If you have experience with on-call arrangements, mention it in your application. Highlight your ability to handle multiple tasks and prioritize effectively, as this is essential for the role.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in managing and configuring ICT environments. Highlight specific technical domains you have worked in and any relevant projects that demonstrate your expertise.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided high-quality ICT support to clients. Focus on your ability to manage workloads, prioritize tasks, and work independently while maintaining service levels.
✨Highlight Your Interpersonal Skills
Discuss your experience in mentoring junior staff and building strong working relationships. Emphasize your communication skills and how they have contributed to effective teamwork and client service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities within defined Service Level Agreements. Be ready to provide examples of how you've identified and resolved ICT-related issues in a timely manner.
