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- Aufgaben: Lead and enhance our after-sales service for clients in the beverage industry.
- Arbeitgeber: Join Wine Industry Services, a top provider of bottling and packing solutions in Australia.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Warum dieser Job: Be part of a dynamic team focused on quality, sustainability, and customer satisfaction.
- Gewünschte Qualifikationen: 4+ years in service management, preferably in the beverage sector; relevant qualifications required.
- Andere Informationen: Opportunity to work with innovative technology and develop tailored solutions for clients.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
About the role
As the Service Manager at Wine Industry Services, you will be responsible for overseeing the effective delivery of our industry-leading services to our valued clients across the beverage industries. This full-time role based in Golden Grove, South Australia, is crucial in ensuring the seamless operations and continuous improvement of our service offerings.
About us
Wine Industry Services is a leading provider of innovative bottling and packing equipment solutions and services to the beverage industries. With a strong focus on quality, sustainability, and customer satisfaction, we have established ourselves as a trusted partner in the industry stakeholders across Australia. Join our dynamic team and be a part of our continued success.
What you\’ll be doing
- Grow the turnover and bottom line of our After Sales Service offering from Wine Industry Services for our Australian, New Zealand, and Asian client base.
- Commit every installed machinery in our client database to routine, annual preventative maintenance schedules or agreements.
- Manage and coordinate the deployment of service teams for maintenance, repairs, or upgrades as part of specific projects.
- Customer service operations related to post-sale support, addressing inquiries, and resolving issues.
- Leading and training after-sales service teams, ensuring they are equipped to meet customer needs.
- Identifying opportunities to upsell or cross-sell additional products and services during customer interactions and support.
- Liaise with clients to understand their service requirements and develop tailored solutions.
- Monitor service delivery and identify opportunities for process improvements.
- Collaborate with the sales and operations teams to ensure a cohesive and customer-centric approach.
- Developing and managing service level agreements (SLAs) to ensure that customer expectations are met.
- Prepare detailed reports on service metrics and make recommendations to the management team.
- Foster a culture of continuous learning and development within the service team.
- Ensure all service activities adhere to relevant industry regulations and safety standards.
- Write and administer OH & S policies, SWMS, JSA, plans, inspections and reporting.
- Manage all compliance registers and inspections.
What we\’re looking for
- Extensive experience (4+ years) in a service management role, preferably within the beverage industry.
- Knowledge in bottling or processing machinery/equipment.
- Relevant tertiary qualifications in engineering, operations management or a related field.
- CAD 2D (advantage).
- Advanced working knowledge of Microsoft Outlook, Word, Excel, Publisher, and PowerPoint (essential).
- Strong technical understanding of the equipment and services offered by Wine Industry Services.
- Excellent communication and interpersonal skills to liaise effectively with clients and lead a team.
- Proficient in data analysis and reporting to drive data-informed decision making.
- Ability to multitask, prioritize and coordinate various service activities simultaneously.
- Demonstrated experience in process improvement and service quality enhancement.
Apply now to join our dynamic team and be a part of the exciting future with Wine Industry Services .
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Service Manager (Sales) Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Manager (Sales)
✨Tip Number 1
Familiarize yourself with the beverage industry, especially in relation to bottling and processing machinery. Understanding the specific challenges and trends in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the beverage industry, particularly those involved in service management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in training or managing teams. Highlighting your ability to foster a culture of continuous learning will resonate well with our values.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved service delivery or customer satisfaction in past roles. Being able to provide concrete data or metrics will demonstrate your capability in process improvement.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Manager (Sales)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Manager position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to emphasize your extensive experience in service management, particularly within the beverage industry. Include specific examples of how you've improved service delivery or managed teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beverage industry and your understanding of Wine Industry Services. Mention how your skills can contribute to their goals, especially in customer service and process improvement.
Highlight Relevant Qualifications: In your application, clearly state your relevant tertiary qualifications and any additional certifications that relate to engineering or operations management. This will strengthen your candidacy.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the beverage industry, particularly in bottling and processing machinery. Discuss any relevant experiences you've had that relate to the services offered by Wine Industry Services.
✨Highlight Your Leadership Skills
Since the role involves leading and training after-sales service teams, be prepared to share examples of how you've successfully managed teams in the past. Talk about your approach to fostering a culture of continuous learning and development.
✨Prepare for Customer-Centric Scenarios
Expect questions related to customer service operations. Prepare to discuss how you've addressed client inquiries and resolved issues in previous roles, as well as how you identify opportunities for upselling or cross-selling.
✨Demonstrate Your Analytical Skills
The role requires proficiency in data analysis and reporting. Be ready to explain how you've used data to drive decision-making and improve service delivery in your past positions.
