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- Aufgaben: Lead a high-performance digital team and manage client communications.
- Arbeitgeber: Join an innovative leader in digital transformation.
- Mitarbeitervorteile: Enjoy competitive salary, perks, and leadership development opportunities.
- Warum dieser Job: Make a real impact in a rapidly evolving company with a focus on customer success.
- Gewünschte Qualifikationen: Proven experience in IT services, project management, and customer relationship management required.
- Andere Informationen: Must have full working rights for Australia and reside in Brisbane.
Das voraussichtliche Gehalt liegt zwischen 96000 - 126000 € pro Jahr.
Job Title: Technical Services Delivery Manager
Location: Brisbane (Hybrid – CBD or 8 Miles Plains)
Salary: $160K–$180K base + Super + Benefits
Career Path: Leadership Development Opportunities
About the Company: Join an innovative organisation that is evolving to a leader in digital transformation. As part of a dynamic and rapidly growing business, you’ll play a key role in managing relationships with one of the company’s largest clients, overseeing a critical communications platform that powers customer interactions.
The Role: A senior leadership position responsible for managing a high-performance digital team and ensuring the continued success of a major client’s communications platform. The role will oversee both ongoing service delivery and project management, while driving innovation and improvement in customer communications.
Key Responsibilities:
- Lead & Develop Teams: Manage a diverse team of Business Analysts (BAs), Developers, and Systems Architects. Foster collaboration and innovation, while ensuring operational excellence.
- Customer Relationship Management: Act as the primary point of contact for the client. Build and maintain strong relationships, manage customer expectations, and lead complex conversations to deliver impactful outcomes.
- Project & Service Delivery: Oversee both BAU operations and new projects, managing timelines, resources, and ensuring high-quality deliverables.
- Digital Transformation Leadership: Lead the transition from legacy systems to modern, scalable platforms, guiding the customer through digital transformation and operational improvements.
Key Skills & Experience Required:
- Technical Leadership: Proven experience managing technical teams in IT services and software applications. Knowledge of MS Stack, SaaS platforms, and IT infrastructure is essential.
- Project Management Expertise: Strong background in IT project management, particularly in customer-facing service delivery with strong commercial acumen and P&L management experience.
- Customer Relationship Management: High emotional intelligence (EQ) and experience managing complex customer relationships. Ability to navigate diverse stakeholder needs and manage expectations effectively.
- Industry Experience: Experience in regulated industries such as financial services, healthcare, or insurance, where compliance and risk management are key.
- Vendor Management: Strong experience in managing third-party vendors, especially in digital and IT service delivery.
What\’s In It For You?
- Be Part of Digital Transformation
- Leadership Development Opportunities
- Competitive salary, salary packaging and additional perks & benefits
Apply Now!
We are looking for a driven and dynamic individual who thrives in a customer-focused, technical leadership role. If you are excited about the opportunity to make a real impact in a rapidly evolving company, we encourage you to apply today! Must have full working rights for Australia and be living in Brisbane.
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Technical Services Delivery Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Services Delivery Manager
✨Tip Number 1
Familiarize yourself with the latest trends in digital transformation and how they apply to customer communications. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Highlight your experience in managing diverse technical teams. Be prepared to discuss specific examples of how you've fostered collaboration and innovation within your teams, as this is a key responsibility of the role.
✨Tip Number 3
Showcase your project management expertise by discussing successful projects you've led, particularly those involving customer-facing service delivery. Emphasize your ability to manage timelines and resources effectively.
✨Tip Number 4
Prepare to discuss your approach to customer relationship management. Think about how you've navigated complex stakeholder needs and managed expectations in previous roles, as this will be crucial for success in this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Services Delivery Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Services Delivery Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in managing technical teams, project management, and customer relationship management. Use specific examples that demonstrate your leadership abilities and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your ability to lead high-performance teams. Mention your experience in regulated industries and how it relates to the role.
Highlight Key Achievements: In both your CV and cover letter, emphasize key achievements that demonstrate your success in previous roles, particularly in IT service delivery and managing complex customer relationships. Use metrics where possible to quantify your impact.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Technical Leadership
Be prepared to discuss your experience in managing technical teams. Highlight specific examples where you led a diverse group of professionals, focusing on how you fostered collaboration and innovation.
✨Demonstrate Customer Relationship Management Skills
Since this role involves acting as the primary point of contact for clients, share instances where you've successfully managed complex customer relationships. Emphasize your emotional intelligence and ability to navigate diverse stakeholder needs.
✨Highlight Project Management Expertise
Discuss your background in IT project management, particularly in customer-facing service delivery. Be ready to provide examples of how you've managed timelines, resources, and ensured high-quality deliverables in past projects.
✨Understand Digital Transformation
Prepare to talk about your experience with digital transformation initiatives. Share insights on how you've guided customers through transitions from legacy systems to modern platforms, and the operational improvements that resulted.
